MES Support Consultant

2 weeks ago

New Delhi, India Themesoft Inc. Full time

Job Description: MES Support ConsultantLocation: Chennai, IndiaExperience: 6 - 10 YearsShift Requirement: Must be flexible and ready to work in shifts (rotational or fixed, as per business needs).Overview- We are seeking experienced MES (Manufacturing Execution Systems) Support Consultants to provide expert functional and technical support for critical applications in a manufacturing environment. This role requires extensive hands-on experience supporting large-scale enterprise applications, a strong customer focus, and the ability to troubleshoot application issues.Core Responsibilities- Application Support: Provide L2/L3 functional and technical support for MES applications, specifically Werum PAS-X and FTPS - Incident & Problem Management: Manage and resolve incidents and problems in alignment with ITIL best practices, ensuring minimal disruption to manufacturing and quality operations. - Troubleshooting: Perform in-depth technical analysis and troubleshooting, including system logs review, database query execution, and code analysis (where applicable) to diagnose and resolve application issues. - Configuration & Maintenance: Execute system configuration, master data updates, and application maintenance tasks (e.g., patch deployment, system health checks). - Documentation: Maintain comprehensive documentation for support procedures, system configurations, and incident resolutions. - Stakeholder Communication: Effectively communicate with business users, IT teams, and external vendors regarding issue status, resolution, and system availability.Mandatory Skills and ExperienceMES Expertise:- 6-10 years of hands-on functional and technical support experience with enterprise MES applications. - Mandatory practical experience supporting Werum PAS-X and/or FTPS (or similar leading MES platforms). - Strong understanding of core Manufacturing Processes (e.g., Batch Execution, Electronic Batch Records (EBR), Equipment Management).Technical Skills:- Proficiency in SQL (writing queries for data analysis and troubleshooting). - Experience with Application Integration concepts and troubleshooting (e.g., interfaces with ERP, LIMS).Process & Soft Skills:- Excellent problem-solving, analytical, and communication skills. - Experience working in an ITIL-based support environment.Nice-to-Have Skills- Direct knowledge of Manufacturing IT application architecture and landscape. - Experience in the Pharmaceutical, Life Sciences, or regulated manufacturing industry. - Familiarity with other supporting technologies (e.g., Reporting tools, OS/Server maintenance).

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