Support Lead

1 day ago

New Delhi, India Capgemini Engineering Full time

Job Title: Support Lead - Camstar/Opcenter/MES Techno-Functional Consultant (10 to 12 yrs exp.)Must Have Technical and Functional Skills: - Maintenance of Manufacturing Execution Systems (MES) on Siemens Opcenter MOM platform - Hands-on support experience in MES like Opcenter MOM platform (Discrete Module preferred), Apriso, GE Proficy, Hydra, etc. - Experience in Siemens MOM platform including - Opcenter EX, APS, MOM Connect (preferred) - Domain experience in Discrete Manufacturing Industry, Semiconductor Industry - Good understanding of Opcenter Execution Discrete modules and its functionality preferred) - Good understanding ticketing tools like Remedy, Service Now - Knowledge of Closed Loop Manufacturing (PLM and ERP) - Good understanding of Discrete business process for complex assembly manufacturing - Knowledge of APIs, middleware, messaging queues and enterprise integration patterns - Knowledge of OPC-UA, PLC/SCADA interfacing - Analytical skills, problem solving and attention to detail - Good Knowledge of Agile frameworkRoles and Responsibilities: - Lead the Incident Management, Problem Management, Service Request, Change Management - Managing periodic governance and reporting - Team Management, Customer management, knowledge management - Coordination with manufacturing site, contextualize shop floor operations, understand support customers manufacturing business processes - SLA and KPI management, ensuring uptime and application availability - Identify and implement continuous process improvement opportunities - Coordination and contribution with MES COE, Interfacing application teams, and Digital Manufacturing initiatives - Closely coordinate and work with product team to ensure seamless operations, upgrades, implementations etc.

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