L2 Salesforce Click Application Support Engineer

3 days ago

Bengaluru, Karnataka, India Sampoorna Consultants Pvt. Ltd Full time

Responsibilities :

The successful candidate shall provide the following services for the L2 support

- Troubleshooting production issues for the Salesforce Click Application

- Fault identification, diagnosis and troubleshooting

- Resolution of faults confirmed, by Enzen application support lead, to be an L2 issue;

- Review and tracking of fault status through job logs (currently in the ServiceNow Tool); and regular status updates of related incident tickets with relevant information relating to the progress of the ticket resolution

- Proactive and automated monitoring activities that include continuous health checks of the applications & application logs, and key interfaces.

- Preventative actions driven through monitoring and analytic reviews of the Applications and interfaces and any perceived problem areas;

- Proactive actions driven through infrastructure analytics to continuously manage capacity, right-sizing and auto-scaling, twice yearly for critical applications & infrastructure and annually for non-critical applications and infrastructure.

- Correction of any failed Critical interfaces;

- The implementation and testing of data fixes approved by the customer and in conformance with the agreed data fix process

- Major data fixes that will have to be impact assessed and scheduled into the test environments, including downstream systems;

- Management of IT requests and system administration for the Applications such as password resets and user set-up. Unless otherwise directed by SGN, fault diagnosis and troubleshooting of reported production issues will take precedence;

- Incident resolution, which includes :

- Diagnosis of reported incidents to establish the problem definition and fault source identification so that corrective action can be initiated, or a plan of action agreed.

- Incident resolution may comprise the provision of :

- A code fix;

- Service or server restart

- User guidance;

- An agreed workaround;

- Updated information for incorporation within service desk scripts, FAQs, etc.;

- Regular update of the incident ticket in accordance with the agreed Service Levels; and/or

- SQL Scripts for data correction.

- You will closely work with Application Lead and responsible for delivering day-to-day activities w.r.t BAU and Project (New CR's & SoW's) activities

- Communicate with release managers on the incident fixes & changes etc

- Raise ticket with Salesforce & co-ordinate with Salesforce SME's on level-3 related issues

- Support the Go-Live activities to deploy the software successfully.

- Attend the CAB meetings to discuss the release with the team and find roadblocks, if any.

(ref:hirist.tech)

  • L2 Salesforce Click Application Support Engineer

    2 days ago

    Bengaluru, Karnataka, India Sampoorna Consultants Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    ResponsibilitiesThe successful candidate shall provide the following services for the L2 supportTroubleshooting production issues for the Salesforce Click ApplicationFault identification, diagnosis and troubleshootingResolution of faults confirmed, by Enzen application support lead, to be an L2 issue;Review and tracking of fault status through job logs...

  • Salesforce Click Application Support Level-2 SME

    2 days ago

    Bengaluru, Karnataka, India Sampoorna Consultants Pvt. Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Responsibilities: The successful candidate shall provide the following services for the L2 supportTroubleshooting production issues for the Salesforce Click ApplicationFault identification, diagnosis and troubleshootingResolution of faults confirmed, by Enzen application support lead, to be an L2 issue;Review and tracking of fault status through job logs...

  • Salesforce Application Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeApplicationSpecialist Full time

    Job Description:">We are seeking a skilled Salesforce Application Specialist to join our team. As an experienced troubleshooter and problem solver, you will be responsible for delivering exceptional support to our clients by identifying and resolving complex technical issues with the Salesforce Click Application."]}Required Skills and Qualifications:">To...

  • Salesforce Application Support Specialist

    2 days ago

    Bengaluru, Karnataka, India beBeeApplication Full time ₹ 80,00,000 - ₹ 1,50,00,000

    Job SummaryThis role is a key member of the team, responsible for ensuring the smooth operation of the Salesforce Click Application.The ideal candidate will have a strong understanding of application support principles and be able to troubleshoot complex issues with minimal supervision.Able to communicate effectively with both technical and non-technical...

  • L2 Application Support Engineer

    18 hours ago

    Bengaluru, Karnataka, India Human Horizon Full time

    Responsibilities :- Provide L2 support for business-critical applications developed in Java and .NET.- Monitor application health using tools like Dynatrace, Datadog, or ITRS Geneos.- Handle incidents, service requests, and problem tickets via ServiceNow or similar ITSM platforms.- Perform root cause analysis and escalate unresolved issues to L3/development...

  • Software Engineering

    2 days ago

    Bengaluru, Karnataka, India Salesforce Full time US$ 1,50,000 - US$ 2,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't...

  • L2 Support Engineer

    3 days ago

    Bengaluru, Karnataka, India N V K STAFFING SOLUTIONS Full time

    Were Hiring | Support Engineer (L2 Support)Location : BangaloreExperience : 25 YearsCompany : NVK Staffing SolutionsAre you a tech-savvy professional with a strong background in Telecom Support? Join our clients team as an L2 Support Engineer and play a critical role in deploying, integrating, and supporting cutting-edge telecom solutions.Key...

  • Software Engineering

    6 days ago

    Bengaluru, Karnataka, India Salesforce Full time US$ 1,50,000 - US$ 2,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't...

  • Software Engineering-Performance Engineer

    5 hours ago

    Bengaluru, Karnataka, India Salesforce Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware EngineeringJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't...

  • Technical Support Engineer L2

    2 days ago

    Bengaluru, Karnataka, India SAM Manpower & Career Services Full time US$ 90,000 - US$ 1,20,000 per year

    Seeking a Technical Support Engineer with 4–6 yrs experience in L2 support, Python debugging, APIs, cloud (AWS/GCP), SQL/NoSQL. Responsible for troubleshooting, bug fixes, and client support in pharma/life sciences domain, ensuring high availability.