Customer Care Lead
2 weeks ago
Job description:About Potafo: At Potafo, our mission is simple — delighting customers every single day. As Kerala’s fastest-growing quick-commerce and food-tech brand, we believe our customer care team is the voice and heart of the company. To lead this critical function, we’re looking for a Customer Care Head who can inspire, manage, and elevate the customer support experience at scale.What You’ll Do Lead the Team Manage, mentor, and motivate a growing customer care team. Create duty schedules and assign responsibilities for smooth 24/7 coverage. Train & Develop Conduct regular training sessions to upskill agents on product knowledge, communication, and problem-solving. Build a strong service culture within the team. Drive Service Excellence Ensure SLAs (response time, resolution rate, CSAT) are consistently met. Handle escalations and provide quick, customer-first resolutions. Listen to Customers Collect and track customer feedback across all channels. Identify pain points and initiate process improvements. Analyze & Report Review customer care data (tickets, calls, chats, & complaints). Present insights to leadership and recommend actionable strategies. Collaborate Cross-Functionally Work with Operations, Tech, and Marketing teams to resolve recurring issues. Align customer experience goals with business objectives.What You’ll Need 3–5 years of experience in customer service, with at least 2 years in a team leadership role. Excellent communication and conflict-resolution skills. Proven ability to manage teams, duty rosters, and performance targets. Analytical mindset with experience in data-driven decision-making. Hands-on knowledge of CRM or ticketing tools. Strong ownership attitude and ability to thrive in a fast-paced environment.What You’ll Get Competitive salary + performance incentives. End-to-end ownership of the customer care vertical. Opportunity to shape the customer experience strategy of a fast-growing food-tech brand. A youthful, collaborative, and high-growth work environment.
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Customer Care Executive
1 week ago
Moti Nagar, Delhi, Delhi, India Luxury care Full time**Customer care I Cold calling I Data maintenance I CRM portal management** Pay: ₹12,000.00 - ₹16,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Moti Nagar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher...
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Customer Care Executive
3 weeks ago
New Delhi, India Seven Full timeKey Responsibilities:Respond to customer inquiries via phone, email, and chatShare customer feedback to improve products and servicesMake outbound calls to promote and sell apparel collectionsHandle inbound leads and close sales effectivelyUnderstand customer needs and recommend suitable productsProvide post-sales support to ensure customer satisfaction and...
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Customer Care Executive
2 weeks ago
New Delhi, India Seven Full timeKey Responsibilities: Respond to customer inquiries via phone, email, and chat Share customer feedback to improve products and services Make outbound calls to promote and sell apparel collections Handle inbound leads and close sales effectively Understand customer needs and recommend suitable products Provide post-sales support to ensure customer...
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Customer Care Executive
3 weeks ago
New Delhi, India HIVADO Full timeJob Title : Customer Care & Tele-Sales Associate Reports To : Founder / CEO Location : BangaloreKey Responsibilities:Customer Care (Inbound) • Handle inbound calls, WhatsApp queries, and emails for order status, returns, product questions. • Deliver prompt, polite, and solution-oriented responses to ensure high customer satisfaction (CSAT). • Maintain...
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Customer Care Executive
2 weeks ago
New Delhi, India Niftel Communications Full timeCompany DescriptionNiftel Communications is a technology-driven BPO company established in 2010, with over 6000 seats worldwide. Niftel BPO combines world-class technology, expertise, and process skills to meet client requirements 24/7 in fields like Finance, Insurance, Claims, and Energy. Led by Founder-Director Mr. Farukh Shah, Niftel Communications is...
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Customer Care Executive
3 weeks ago
New Delhi, India Niftel Communications Full timeCompany DescriptionNiftel Communications is a technology-driven BPO company established in 2010, with over 6000 seats worldwide. Niftel BPO combines world-class technology, expertise, and process skills to meet client requirements 24/7 in fields like Finance, Insurance, Claims, and Energy. Led by Founder-Director Mr. Farukh Shah, Niftel Communications is...
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Customer Care Executive
2 weeks ago
New Delhi, India Elevatoz Loyalty Full timeCompany DescriptionElevatoz specializes in creating and managing channel loyalty, customer loyalty, and employee rewards and recognition. Our work is built on a discerning study of human behavior, state-of-the-art technology, and holistic program design to ensure consistent results. Elevatoz Loyalty designs, launches, and optimizes engagement programs that...
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Customer Care Executive
2 weeks ago
New Delhi, India Elevatoz Loyalty Full timeCompany DescriptionElevatozspecializes in creating and managing channel loyalty, customer loyalty, and employee rewards and recognition. Our work is built on a discerning study of human behavior, state-of-the-art technology, and holistic program design to ensure consistent results. Elevatoz Loyalty designs, launches, and optimizes engagement programs that...
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Customer Care Executive
2 weeks ago
New Delhi, India Niftel Communications Full timeCompany Description Niftel Communications is a technology-driven BPO company established in 2010, with over 6000 seats worldwide. Niftel BPO combines world-class technology, expertise, and process skills to meet client requirements 24/7 in fields like Finance, Insurance, Claims, and Energy. Led by Founder-Director Mr. Farukh Shah, Niftel Communications is...
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Customer Care Agent
1 week ago
New Delhi, India Pure Cure + Co Full time**Job Summary** Pure Cure + Co. : A healthcare company that helps you take charge of your wellness with Natural Ayurvedic Supplements. **Responsibilities and Duties** - Shall be responsible for managing the entire customer experience lifecycle and collecting relevant data points. - Shall be responsible to create and nurture long-term relationships with...
