Customer Care Executive

3 weeks ago

New Delhi, India Seven Full time

Key Responsibilities: Respond to customer inquiries via phone, email, and chat Share customer feedback to improve products and services Make outbound calls to promote and sell apparel collections Handle inbound leads and close sales effectively Understand customer needs and recommend suitable products Provide post-sales support to ensure customer satisfaction and repeat business Maintain accurate records of all interactions and transactions Manage orders, returns, and customer queries through the Shopify platform Requirements: Minimum 2+ years of experience in Customer Care (E-commerce preferred) Hands-on experience with Shopify for order management and customer service Excellent communication and interpersonal skills Strong problem-solving ability with a customer-first attitude Self-motivated, target-driven, and capable of working independently Ability to persuade and close sales over the phone

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