Customer Care Executive
2 days ago
Job description
Job Description: Customer Care Executive
Company: Ganga Roller Flour Mills
Location: New Delhi
Industry: Food Processing
Experience: 2+ years
;
Position Overview
Ganga Roller Flour Mills is seeking a dedicated and professional Customer Care Executive to
join our team in New Delhi. The ideal candidate will play a vital role in ensuring customer
satisfaction by providing exceptional service and addressing customer needs promptly and
efficiently.
Key Responsibilities
Qualifications and Skills
Handle customer inquiries, complaints, and feedback through various communication
channels (phone, email, and in-person).
Maintain strong relationships with customers to ensure satisfaction and repeat business.
Coordinate with internal departments to resolve customer issues effectively and
efficiently.
Maintain and update customer records in the database.
Prepare reports and analyze customer service metrics to improve service quality.
Monitor and manage the customer service process to ensure timely and accurate
responses.
Support sales and marketing teams with customer-related data and feedback.
Experience: Minimum 2 years in a customer service role, preferably in the food
processing industry.
Education: Bachelor’s degree in any discipline (preferred).
Skills:
Excellent verbal and written communication skills in English and Hindi.
Strong interpersonal skills with a customer-first mindset.
Proficient in Microsoft Excel for data management and reporting.
Ability to multitask and manage time effectively in a fast-paced environment.
Problem-solving skills with a proactive approach to addressing customer concerns
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