Customer Care Executive

3 weeks ago

New Delhi, India Seven Full time

Key Responsibilities:Respond to customer inquiries via phone, email, and chatShare customer feedback to improve products and servicesMake outbound calls to promote and sell apparel collectionsHandle inbound leads and close sales effectivelyUnderstand customer needs and recommend suitable productsProvide post-sales support to ensure customer satisfaction and repeat businessMaintain accurate records of all interactions and transactionsManage orders, returns, and customer queries through the Shopify platformRequirements:Minimum 2+ years of experience in Customer Care (E-commerce preferred)Hands-on experience with Shopify for order management and customer serviceExcellent communication and interpersonal skillsStrong problem-solving ability with a customer-first attitudeSelf-motivated, target-driven, and capable of working independentlyAbility to persuade and close sales over the phone

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