Call Quality Specialist

2 weeks ago


New Delhi, India Movate Full time

Job Title : Soft Skills Audit (Call Quality Audit)Experience : 0.5 to 6 YearsShift Time: Rotational Night ShiftJob Location: Chennai - PerungulathurNo Of Position: 10Roles and Responsibilities- Conduct call audits to ensure compliance with quality standards and regulations. - Monitor calls for quality assurance purposes, identifying areas of excellence and areas for improvement. - Participate in call calibration sessions to align with team members' performance expectations. - Collaborate with the team to resolve issues related to call quality.Desired Candidate Profile- 0.5-6 years of experience in BPO or customer service industry. - Strong understanding of call auditing, monitoring, and calibration processes. - Excellent communication skills with ability to provide constructive feedback effectively. - Ability to work independently with minimal supervision while maintaining high levels of accuracy.


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