Client Operations Co-ordinator

2 weeks ago

Gurugram, India DS Smith Full time
Handle day-to-day customer enquiries, management of orders through the supply chain, artwork coordination and tooling ordering, tooling origination recovery, liaising with other departments/suppliers to meet customer requirements, inventory/stock management and associated forecast analysis, complaint reporting and pro-active resolutions to challenging situations.

Deliver world-class customer service in a fast-paced environment to delight customers and grow our business.

Client Operations Coordinator – TMS Gurgaon

TMS Global are a wholly owned subsidiary of DS Smith PLC, a FTSE100 listed multi-national packaging and display manufacturing business. TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally. Our TMS community consists of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA. 

About the Role

Within this role you will be joining an established shared service centre in Gurgaon focussing on production administrative support for our client facing teams in Europe on a large multinational FMCG account. You will be providing administrative support to the teams, through dealing with suppliers, managing customer orders, ensuring reporting and trackers are kept up to date and following internal process and compliance procedures to ensure smooth billing and supplier invoicing.

You will be able to have hybrid working, where the work pattern will allow for 2 days working from home, 3 in the office and full-time European aligned hours.

Some typical day to day tasks will cover:

Managing all Inbound orders from the client supply team in collaboration with the client services team, working on our bespoke procurement system dealing with RFQ’s and PO’s and billing. Update the order tracker list with required information to ensure production follow up & process to the job creation under our platform. Responsibility for job creation though the existing catalogue, matching the PO request to the estimate approval and PO confirmation to the supplier. Check all delivery details are correct – codes / descriptions/ quantities in accordance to the client PO request. Manage any specific issues in case of missing information to process the order PO to supplier with our support team. If needed liaise with Suppliers in order to plan ahead in regard to Deliveries – to be proactive (rather than reactive to situations) & Report and manage any Inbound problems (i.e. delays / delivery failures) Assist Client service team members to ensure KPIs are followed and up to date though the housekeeping dashboard report. Process and finalized client billings and supplier invoicing for your category within each months.

About You

This role could be a great fit for you if you have an administrative background and have dealt with invoicing and purchase orders within a logistics or procurement related area. It is essential that you have fluent English language skills, both written and verbal.

Skills and attributes for success

Fluent English, spoken and written alongside language skills for this region. 2+ years in an administrative or procurement role Excellent Microsoft Excel skills Knowledge of any ERP is desirable

If you think this role sounds like an exciting challenge and feel you have the right skills and experience to succeed, then please get it touch.

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