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Medical Operations Associate
3 weeks ago
About the Role:
Title: Medical Operations Associate
Roles and Responsibilities:
● Roster preparation (for ECG and ECHO team).
● Shall act as a bridge between the medical team and all other teams (software, customer support, product support, etc) to resolve or escalate any issue occurring. Including the sales team if any escalation.
● Managing leave and duty replacements for doctors.
● Tracking and monitoring queue size and adding doctors on duty if required.
● Incident management.
● Running the quality assessment processes for the medical team (Daily QA and Monthly QA).
● Providing data for Billing/salary payment of India and the Philippines team.
● Handling Information Security- audit preparation and organization of required documents.
● Presenting all key metrics concerning the medical team to the management every quarter.
● Training of doctors (ECG and ECHO team).
Required Skill set:
● Background in roster management/ staffing of teams would be desirable.
● Good logical thinking/reasoning ability.
● Good analytical skills. A background in analytics is desirable.
● Good in basic mathematics/statistics.
● Good computing skills.
● Knowledge of MS Excel/Google Sheets.
● Knowledge of SQL- running and executing data queries.
● Good communication skills.
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