Medical Operations Associate

1 week ago


Bengaluru, Karnataka, India Tricog Health Full time

About the Role:
Title: Medical Operations AssociateRoles and Responsibilities:
  • Roster preparation (for ECG and ECHO team).
  • Shall act as a bridge between the medical team and all other teams (software, customer support, product support, etc) to resolve or escalate any issue occurring. Including the sales team if any escalation.
  • Managing leave and duty replacements for doctors.
  • Tracking and monitoring queue size and adding doctors on duty if required.
  • Incident management.
  • Running the quality assessment processes for the medical team (Daily QA and Monthly QA).
  • Providing data for Billing/salary payment of India and the Philippines team.
  • Handling Information Security audit preparation and organization of required documents.
  • Presenting all key metrics concerning the medical team to the management every quarter.
  • Training of doctors (ECG and ECHO team).

Required Skill set:

  • Background in roster management/ staffing of teams would be desirable.
  • Good logical thinking/reasoning ability.
  • Good analytical skills. A background in analytics is desirable.
  • Good in basic mathematics/statistics.
  • Good computing skills.
  • Knowledge of MS Excel/Google Sheets.
  • Knowledge of SQL running and executing data queries.
Good communication skills.

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