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Medical Operations Analyst
1 week ago
About the Role:
Title: Medical Operations Analyst
Roles and Responsibilities:
- Roster preparation for ECG and ECHO team.
- Act as a liaison between the medical team and other departments (software, customer support, product support, etc.) to address or escalate any issues that arise, including involving the sales team for escalations.
- Management of leave and duty replacements for doctors.
- Monitoring and adjusting doctor assignments based on queue size.
- Incident management.
- Conducting quality assessment processes for the medical team (Daily QA and Monthly QA).
- Providing data for Billing/salary payment of teams in India and the Philippines.
- Preparing for Information Security audits and organizing necessary documents.
- Presenting key metrics related to the medical team to management on a quarterly basis.
- Conducting training for doctors in the ECG and ECHO team.
Required Skill set:
- Background in roster management/staffing is advantageous.
- Strong logical thinking and reasoning ability.
- Excellent analytical skills; a background in analytics is beneficial.
- Proficient in basic mathematics and statistics.
- Strong computing skills.
- Proficiency in MS Excel/Google Sheets.
- Knowledge of running SQL queries for data extraction.
- Effective communication skills.
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