Medical Operations Associate

4 weeks ago


Bengaluru, India Tricog Health Full time

About the Role:

Title: Medical Operations Associate


Roles and Responsibilities:

● Roster preparation (for ECG and ECHO team).

● Shall act as a bridge between the medical team and all other teams (software, customer support, product support, etc) to resolve or escalate any issue occurring. Including the sales team if any escalation.

● Managing leave and duty replacements for doctors.

● Tracking and monitoring queue size and adding doctors on duty if required.

● Incident management.

● Running the quality assessment processes for the medical team (Daily QA and Monthly QA).

● Providing data for Billing/salary payment of India and the Philippines team.

● Handling Information Security- audit preparation and organization of required documents.

● Presenting all key metrics concerning the medical team to the management every quarter.

● Training of doctors (ECG and ECHO team).


Required Skill set:

● Background in roster management/ staffing of teams would be desirable.

● Good logical thinking/reasoning ability.

● Good analytical skills. A background in analytics is desirable.

● Good in basic mathematics/statistics.

● Good computing skills.

● Knowledge of MS Excel/Google Sheets.

● Knowledge of SQL- running and executing data queries.

● Good communication skills.



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