Sales Consultant
1 week ago
Fully Promoted specialises in custom-branded apparel, promotional items, and marketing solutions. We work with businesses of all sizes to provide high-quality products with exceptional service. We're looking for a motivated and experienced Sales Consultant to join our team, leading operations, engaging with customers, and ensuring smooth workflow management.
Key Responsibilities:
Customer Service & Sales
- Serve as a point of contact for customers in-store, via phone, and email.
- Build strong client relationships and provide tailored product recommendations.
- Handle inquiries, quotes, and orders with professionalism and attention to detail.
- Ensure a positive customer experience, addressing any issues promptly.
Workflow & Operations Management
- Manage the end-to-end workflow, from order intake to production and delivery.
- Oversee inventory, ensuring adequate stock levels for key products.
- Coordinate with decorators, suppliers, and vendors to meet deadlines.
- Monitor and manage order timelines to ensure on-time delivery.
Team Leadership & Collaboration
- Lead, motivate, and support staff in daily operations.
- Delegate tasks effectively and ensure the team meets productivity goals.
- Provide training and guidance to new employees.
- Foster a positive, efficient, and customer-focused work environment.
Administration & Reporting
- Manage store budgets and ensure cost-effective operations.
- Process payments, invoices, and returns accurately.
- Prepare sales and operational reports for management review.
- Maintain store policies and ensure compliance with health and safety guidelines.
Skills & Qualifications:
- Proven experience in retail or business management, ideally in apparel, promotional products, or related industries.
- Strong customer service and interpersonal skills.
- Excellent organisational and time management abilities.
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Competency with inventory management and workflow systems.
- Leadership skills with the ability to motivate and support staff.
- Strong attention to detail and problem-solving abilities.
What We Offer:
- Competitive salary and performance-based bonuses.
- Opportunities for career development and growth.
- Supportive, collaborative work environment.
- Staff discounts on products and services.
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