Genesys Cloud Engineer

2 weeks ago


Hyderabad, India Intellectt Inc Full time

About the Role:

Intellectt Inc. is seeking a highly skilled Genesys Cloud Engineer to join our dynamic team in Hyderabad.

This role offers a unique opportunity to design, develop, and optimize cutting-edge IVR and contact center solutions using Genesys Cloud CX.

You will play a critical role in implementing AI-driven experiences through integrations with platforms like Amazon Lex and OpenAI (GPT APIs), helping shape the future of customer engagement.


Key Responsibilities :


- Design and configure IVR call flows using Genesys Cloud Architect.

- Develop and maintain integrations with Amazon Lex, OpenAI APIs, and other AI/NLP services to enhance conversational capabilities.

- Define and implement intelligent call routing strategies, self-service solutions, and automation workflows.

- Create and manage AWS Lambda functions or middleware to facilitate seamless AI/ML integrations.

- Monitor and optimize IVR performance, call routing logic, and backend integrations.

- Implement secure data dips, RESTful APIs, and web service integrations.

- Ensure all solutions are aligned with scalability, security, and compliance (HIPAA, PCI, etc.)

- Develop and maintain technical documentation, workflows, and operational Skills & Qualifications :


- Minimum 3+ years of hands-on experience with Genesys Cloud CX (PureCloud).

- Proficient in designing and deploying IVR solutions via Genesys Architect.

- Strong knowledge of AI/ML integrations (e.g., OpenAI GPT, Amazon Lex).

- Familiarity with AWS services such as Lambda, API Gateway, CloudWatch, etc.

- Expertise in working with REST APIs, JSON, and OAuth2.

- Solid understanding of contact center operations, KPIs, and voice/chatbot frameworks.

- Exceptional problem-solving, debugging, and performance tuning Qualifications :


- Genesys Cloud CX certifications (e.g., GCX Developer, GCX Architect).

- Experience with CI/CD pipelines, version control systems (Git), and Agile methodologies.

- Background in working within regulated environments and implementing secure voice/data handling.


(ref:hirist.tech)

  • Chennai, Hyderabad, India Vaakruthi Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Work Location- Hyderabad/ChennaiWork of mode- 5 days from officeInterview process- 1 internal followed by Client roundMandatory skills- genesys cloud support, crm integrationGenesys Cloud Support Engineer- 2 PositionsSupport and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing...


  • Hyderabad, Telangana, India C1 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    As an experienced developer, your role will involve developing high-quality applications and designing scalable code. Here are the details of your responsibilities: - Demonstrate product expertise. - Troubleshoot issues within the Genesys Cloud environment, including SIP & Network. - Understand Architect Call Flow changes in Genesys Cloud. - Assess complex...


  • Bengaluru, Gurugram, Hyderabad, India Mount Talent Consulting Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Must have skills: Genesys Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design LeadGood to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9,...


  • Hyderabad, Telangana, India Genesys Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...


  • Hyderabad, India Swift Strategic Solutions Inc Full time

    Our technology services client is seeking multipleSenior Genesys Engineerto join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role: Role: Senior Genesys Engineer Experience: 7+ Years Location: Hyderabad Notice...


  • Hyderabad, Telangana, India Swift Strategic Solutions Inc Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Our technology services client is seeking multipleSenior Genesys Engineerto join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role:Role: Senior Genesys EngineerExperience: 7+ YearsLocation: HyderabadNotice...


  • Hyderabad, India Weekday AI Full time

    This role is for one of Weekday's clientsSalary range: Rs Rs ie INR 19-24 LPA)Min Experience: 7 yearsLocation: HyderabadJobType: full-time Requirements We are seeking an experienced Senior Genesys Engineer to lead the design, architecture, and optimization of Genesys Cloud / Engage Contact Center solutions. The role involves driving large-scale contact...


  • Hyderabad, Telangana, India Weekday AI Full time ₹ 19,00,000 - ₹ 24,00,000 per year

    This role is for one of Weekday's clientsSalary range: Rs Rs ie INR 19-24 LPA)Min Experience: 7 yearsLocation: HyderabadJobType: full-timeWe are seeking an experienced Senior Genesys Engineer to lead the design, architecture, and optimization of Genesys Cloud / Engage Contact Center solutions. The role involves driving large-scale contact center...


  • Hyderabad, Telangana, India Weekday AI Full time ₹ 24,00,000 - ₹ 28,80,000 per year

    This role is for one of Weekday's clientsSalary range: Rs Rs ie INR 19-24 LPA)Min Experience: 7 yearsLocation: HyderabadJobType: full-timeRequirementsWe are seeking an experienced Senior Genesys Engineer to lead the design, architecture, and optimization of Genesys Cloud / Engage Contact Center solutions. The role involves driving large-scale contact center...


  • Hyderabad, India Weekday AI Full time

    This role is for one of Weekday’s clientsSalary range: Rs - Rs (ie INR 19-24 LPA)Min Experience: 7 yearsLocation: HyderabadJobType: full-time Requirements We are seeking an experienced Senior Genesys Engineer to lead the design, architecture, and optimization of Genesys Cloud / Engage Contact Center solutions. The role involves driving large-scale...