Head - Retail Operations

3 weeks ago

Bengaluru, Karnataka, India Fashor Full time

About Us:

Fashor exists for the love of fashion. Our vision is to capture the imagination of Indian Women through our strong design focused approach, and evolve as the most preferred fashion brand for consumers who want to sport the latest designer trends. We strive hard to make fashion accessible so that every woman can get the wardrobe of her dreams - We are on a mission to fulfill the fashion aspirations of all Indian Women who are today embracing their individuality with immense pride, poise and charisma. And we aim to pull this off by delivering great value, fabulous experiences and impeccable craftsmanship, all topped with exemplary customer delight.

Job Summary:

The Head of Retail Operations will be responsible for driving the overall performance, profitability, and growth of the retail business. This role involves leading franchise operations, identifying new properties for store expansion, ensuring operational excellence, and building a high-performing retail team. The ideal candidate will have strong expertise in retail management, franchise relations, property negotiations, and market analysis.

Key Responsibilities:

Franchise & Store Expansion:

- Identify and evaluate potential properties/locations for new stores.

- Manage franchise operations, ensuring alignment with brand standards.

- Negotiate and finalize property lease agreements and franchise contracts.

Retail Operations Management:

- Oversee day-to-day retail operations across all stores.

- Implement operational policies, SOPs, and compliance standards.

- Monitor store performance, sales, and profitability.

Team Leadership:

- Lead, mentor, and manage regional/store managers and retail teams.

- Drive training and development programs to enhance performance.

- Foster a customer-centric culture across retail outlets.

Market Analysis & Strategy:

- Conduct market research to identify new business opportunities and trends.

- Develop and execute retail expansion strategies to maximize market share.

- Monitor competitor activities and suggest innovative solutions.

Financial & Performance Management:

- Drive revenue growth, cost optimization, and profitability.

- Set performance benchmarks and regularly review KPIs.

- Prepare and present business performance reports to management.

Key Requirements:

- Bachelor's or Master's degree in Business Administration, Retail Management, or related field.

- 8+ years of experience in retail operations, with at least 5 years in a leadership role.

- Strong background in franchise management and property acquisition.

- Proven ability in team handling, business expansion, and operational excellence.

- Strong analytical, negotiation, and decision-making skills.

- Excellent leadership, communication, and stakeholder management abilities.

Preferred Skills:

- Expertise in franchise and company-owned retail models.

- Strong understanding of retail market trends and customer behavior.

- Ability to drive multi-location operations with efficiency.

- Proficiency in MS Office, ERP systems, and retail management tools.

(ref:iimjobs.com)

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