Windows Support Engineer

1 week ago

Bengaluru, India Point72 Full time
What you ’ll do

• Provide technical support for Windows operating systems, including installation, configuration, and troubleshooting.

• Diagnose and resolve hardware and software issues related to Windows systems.

• Perform system upgrades and patches to ensure security and optimal performance.

• Maintain and manage Active Directory, Group Policies, and user accounts.

• Collaborate with team members to support network and server infrastructure.

• Monitor system performance and implement performance-tuning measures.

• Assist in the development and implementation of technology policies and procedures.

• Document technical processes and create user guides for common issues.

• Provide end-user training and support for Windows applications and tools.

• Participate in on-call support rotation and respond to emergency situations as needed.

• Utilize VMware technologies to manage and optimize virtualized environments.


What’s required

· Bachelor’s degree in computer science, information technology, or a related field, and/or equivalent work experience.

· Proven experience as a support engineer.

· Experience with VMware technologies, such asVMware vSphere or ESXi.

· Strong knowledge of Windows operating systems (Windows 10, Windows Server 2016/2019).

· Experience with Active Directory, Group Policy, and user account management.

· Excellent troubleshooting and problem-solving skills.

· Strong communication and interpersonal skills.

· Ability to work independently and manage multiple priorities.

· Experience with scripting languages, such as PowerShell.

· Knowledge of network protocols and services, such as DNS, DHCP, or TCP/IP.

· Experience with cloud services, such as Microsoft Azure or AWS.

· Commitment to the highest ethical standards.



About Point72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. t .



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