Customer Care Executive

6 days ago

Vadodara, India CHARGE ZONE Full time

About Us: Charge Zone® is one of the leading global companies to have a fully integrated technology, powered by software systems with hardware and renewable energy capabilities. We have made a leap in our ecosystem and thereby created a playbook of Fleet Electrification (B2B) and Inter-City Retail EV Charging (B2C).

Highlights:

  • Secured investments from Macquarie Capital, an Australian global financial services group for network expansion.
  • Set up solar energy-powered ultra-fast charging station in Mumbai in collaboration with Audi.
  • Partnerships with all leading automobile OEMs like Audi, Hyundai, TATA, Kia, etc.


Responsibilities:

  • Attend customer calls to provide product and service information, esp ChargeZone App, ChargeZone Express, ChargeCloud, etc.
  • Attend customer calls to Assist with EV Charging-related issues, orders, refunds, etc.
  • Monitor the Charging Network to be up and running.
  • Take ownership of the resolution of customer issues.
  • Escalate unresolved issues to relevant internal teams.
  • Make proactive calls to customers for service information, surveys, and feedback.
  • Ensure adherence to the defined timelines for the resolution of customer’s queries.
  • Adherence to the escalation matrix to highlight issues to respective customer complaints.
  • Collect prompt and accurate customer feedback
  • Ensure accurate data entry into the CRM to maintain complete trails of the interactions received


Requirements:

  • 2-4 Years of experience
  • The candidate should have Excellent Communication skills in English.
  • Experience in Customer relationship / Customer retention
  • Familiarity with CRM systems and practices
  • The candidate should be well-versed with MS Office.
  • Ready to work in Rotational Shifts.
  • Qualification: Bachelor's in Commerce or relevant educational background

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