Windowmaker Software

2 weeks ago

Vadodara, India Windowmaker Software Ltd Full time

Key Responsibilities in the role:Customer Project Management:- Ensuring that the order has all the required information and can fulfil the order in the specified timeframe.- Completing the Discovery phase.- Coordinating with the customers and the internal teams to complete the project in a timely manner.- Creating Project Plans and sending regular reports to the Service:- Receiving calls (whenever requested) and resolving cases escalated by the customers as well as resolving cases escalated by First Level Support.- Ensuring we provide solution within an optimal time frame.- Logging all activities against the customer account/cases.- Ensuring service is paid for.- Documenting problem and resolution using Knowledgebase Articles for quick reference/response in future.- Creating/Modifying Crystal Planning, packaging and delivering trainings for customers remotely or onsite.- Get the customer acclimatised with the workings of Windowmaker (using trials and demos with programs and data on the Terminal Server).- Preparing presentations and videos for the complex options.- Training First Level Regular daily/weekly reports to the Projects:- Analyze and create Project specifications.- Data Setup based on specifications.- Code/Release Testing and quality assurance.- Maintain standards : 3-4 B.Tech or B.E in Computer Science with basic computer knowledge and strong skills in MS Excel and SQL, preferably in Skills:- Analytical, design and troubleshooting.- Research and analysis.- Excellent communication and interpersonal skills.- Ability to accomplish assigned tasks with minimal Type: Full-time. (ref:iimjobs.com)

  • Windowmaker Software

    4 days ago

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    3 days ago

    Vadodara, India Windowmaker Software Pvt Ltd Full time

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    5 days ago

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    2 weeks ago

    Vadodara, Gujarat, India Windowmaker Software Full time ₹ 9,00,000 - ₹ 12,00,000 per year

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    5 days ago

    Vadodara, Gujarat, India Windowmaker Software Full time ₹ 12,00,000 - ₹ 24,00,000 per year

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    2 weeks ago

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    Vadodara, Gujarat, India Windowmaker Software Full time ₹ 4,80,000 - ₹ 6,00,000 per year

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