Client Success

1 week ago

Vadodara Gujarat, India Windowmaker Software pvt Limited. Full time

**Key Responsibilities in the role**:
**Customer Project Management**

Ensuring that the order has all the required information and can fulfil the order in the specified timeframe.

**Completing the Discovery phase.**

Coordinating with the customers and the internal teams to complete the project in a timely manner

Creating Project Plans and sending regular reports to the customers

**Customer Service**

Receiving calls (whenever requested) and resolving cases escalated by the customers as well as resolving cases escalated by First Level Support

Ensuring we provide solution within an optimal time frame

Logging all activities against the customer account/cases

Ensuring service is paid for

Documenting problem and resolution using Knowledgebase Articles for quick reference/response in future

Creating/Modifying Crystal reports

**Training**

Planning, packaging and delivering trainings for customers remotely or onsite

Get the customer acclimatised with the workings of Windowmaker (using trials and demos with programs and data on the Terminal Server)

Preparing presentations and videos for the complex options

Training First Level Support

**Management**

Regular daily/weekly reports to the management

**Data Projects**

Analyze and create Project specifications

**Data Setup based on specifications.**

Code/Release Testing and quality assurance

Maintain standards compliance

**Qualification and Experience**

Engineering Graduate or MCA with basic computer knowledge and strong skills in MS Excel and SQL, preferably in software

Freshers with Good Communication can also apply

**Stipend of Rs. 10,000/- per month will be paid**

**Soft Skills**

Analytical, design and troubleshooting

Research and analysis

Excellent communication and interpersonal skills

Ability to accomplish assigned tasks with mínimal supervision

**Job Types**: Full-time, Fresher

Schedule:

- Day shift

Work Location: In person

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