Team Lead

4 weeks ago

Jaipur, Rajasthan, India Voylla Full time

Key Lead, mentor, and motivate the customer service team to achieve performance goals.

- Manage daily customer service operations, ensuring timely and effective resolution of customer issues.

- Handle escalated customer queries and provide appropriate solutions.

- Monitor key performance indicators and prepare reports to assess team effectiveness.

- Develop and implement strategies to improve customer satisfaction and service quality.

- Collaborate with other departments to address customer feedback and resolve systemic issues.

- Maintain high standards of customer service aligned with company and Skills:


- Proven experience in Customer Service Management and Customer Support.

- Strong commitment to delivering excellent customer satisfaction.

- Excellent verbal and written communication skills.

- Demonstrated leadership skills with experience mentoring and managing teams.

- Strong problem-solving abilities and keen attention to detail.

- Ability to work efficiently in a fast-paced environment.

- Experience in the fashion or retail industry is an advantage.

- Master's/Bachelors degree in Business Administration, Management, or related field.

(ref:iimjobs.com)

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