Quality Analyst

Job Summary: The Quality Analyst is responsible for ensuring the quality of customer interactions and processes in the BPO. This role involves monitoring and evaluating calls, providing feedback to improve performance, and implementing quality improvement initiatives. Key Responsibilities: Call Monitoring: Listen to and review calls for accuracy,...

Job Summary: We are seeking a detail-oriented Quality Analyst / Software Tester to ensure the quality and reliability of our software products. The ideal candidate will be responsible for identifying bugs, documenting issues, and working closely with the development team to deliver high-quality software solutions. Key Responsibilities: Understand project...

Roles and Responsibilities Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to...

Key Performance AnalystAs a Key Performance Analyst, you will play a vital role in ensuring the highest level of customer satisfaction and quality standards are met in our BPO environment.The ideal candidate will possess strong analytical and problem-solving skills, with the ability to work under pressure and meet deadlines. A Bachelor's degree in any...

Job Profile- Quality Analyst Job Location- Mohali Job Brief: We are looking for an experienced Quality Analyst to join our team.The successful candidate will have to collaborate with various project teams to perform and validate our products to meet the organization's quality standards. Roles & Responsibilities: Develop and execute test plans to...

Job Profile- Quality Analyst Job Location- Mohali Job Brief: We are looking for an experienced Quality Analyst to join our team. The successful candidate will have to collaborate with various project teams to perform and validate our products to meet the organization's quality standards. Roles & Responsibilities: Develop and execute test plans to ensure...

Job Profile- Quality Analyst Job Location- Mohali Job Brief: We are looking for an experienced Quality Analyst to join our team. The successful candidate will have to collaborate with various project teams to perform and validate our products to meet the organization's quality standards. Roles & Responsibilities: Develop and execute test plans to ensure...

Job Profile- Quality AnalystJob Location- MohaliJob Brief:We are looking for an experienced Quality Analyst to join our team. The successful candidate will have to collaborate with various project teams to perform and validate our products to meet the organization's quality standards.Roles & Responsibilities:Develop and execute test plans to ensure that...

Job Profile- Quality AnalystJob Location- MohaliJob Brief:We are looking for an experienced Quality Analyst to join our team. The successful candidate will have to collaborate with various project teams to perform and validate our products to meet the organization's quality standards.Roles & Responsibilities:Develop and execute test plans to ensure that all...

Role Summary:We are looking for a results-driven and certified Six Sigma Green Belt Manager to lead our Quality Assurance (QA) function in Mohali. This individual will act as the Single Point of Contact (SPOC) for all QA-related operations in India, drive QA best practices, support process improvement initiatives, and ensure alignment with global quality...