Customer Care

2 days ago


Jodhpur, India SK Finance Ltd Full time

Job Description & Requirements:


  • Performing Customer Inbound and Outbound calls through dialer.
  • Empathize with Customers and understand their queries, requests & complaints, accordingly, provide resolutions for the same.
  • Improve customer service experience, create engaged customers and facilitate growth as per customer feedback provided.
  • Take ownership of customers issues and follow problems through to resolution.


Key Skills and Competencies:


  • Strong verbal communication skills in [Languages].
  • Empathy and the ability to understand customer emotions and needs.
  • Problem-solving skills with a proactive attitude.
  • Ability to manage multiple tasks and meet performance targets.
  • Proficiency in using CRM systems and dialer software.


Qualifications:


  • Graduation in any stream.
  • Prior experience in customer service or a related field is an advantage.
  • Familiarity with call center tools and processes is a plus.



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