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Customer Care Executive

4 weeks ago

Basni Jodhpur Rajasthan, India Auric Motors Pvt Ltd Full time

*Job Description**:Customer Care Executive**

*Position**:Customer Care Executive**

*Location**:Jodhpur.**

*Employment Type**:Full Time**

*Experience**:0-2 years**

*Industry**:Automotive**

## **Job Summary**

We are seeking a proactive and customer-focused individual to join our team as a Service Reminder Customer Care Executive. The role involves engaging with customers to remind them about scheduled services, addressing their inquiries, and ensuring an excellent customer experience while maintaining service schedules.

**### *Key Responsibilities**

1. *Customer Communication*:

- Make outbound calls to customers to remind them of upcoming service schedules.
- Provide details about the service process, duration, and benefits.

2. *Query Handling*:

- Respond to customer queries regarding service-related matters.
- Escalate complex issues to the appropriate departments for resolution.

3. *Scheduling and Coordination*:

- Assist customers in scheduling service appointments.
- Coordinate with internal teams to ensure seamless service execution.

4. *Follow-Up*:

- Conduct follow-up calls to confirm service completion and gather customer feedback.
- Address any post-service concerns or complaints promptly.

5. *Record Maintenance*:

- Maintain accurate records of customer interactions and updates in the CRM system.
- Generate daily, weekly, and monthly reports on outreach and feedback.

6. *Customer Relationship Management*:

- Build strong relationships with customers to encourage repeat business.
- Promote additional services and products, if applicable.

## *Key Skills and Competencies*
- Excellent verbal and written communication skills.
- Customer-oriented mindset with problem-solving abilities.
- Proficiency in using CRM tools and Microsoft Office Suite.
- Ability to multitask and prioritize tasks effectively.
- A polite, professional, and empathetic approach to customer interactions.

## *Qualifications*
- High school diploma or equivalent (Bachelor’s degree preferred).
- Proven experience in customer service, tele calling, or a related role is a plus.
- Familiarity with the specific industry (e.g., automotive, healthcare) is an advantage.

## *Benefits*
- Competitive salary with performance incentives.
- Training and development opportunities.
- Health and wellness benefits.
- Supportive and collaborative work environment.

*Application Process*:
Pay: ₹8,000.00 - ₹12,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Diploma (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9414138510