Customer Care Executive

4 months ago

Gopalpura Jaipur Rajasthan, India Huesfab Clothing Full time

**Position**: Customer Care Executive
**Brand**: HuesFab

As a Customer Care Executive at HuesFab, you will be the vital connection between our brand and our cherished customers, dedicated to providing exceptional and personalized assistance. Your role will involve handling inquiries, resolving issues, and ensuring a smooth and enjoyable shopping experience that not only meets but surpasses customer expectations. With your passion for fashion and outstanding communication skills, you will be instrumental in fostering and maintaining positive relationships with our clientele.

**Responsibilities**:

- **Order Management**: Assist customers with placing orders, tracking shipments, making modifications, handling cancellations, and processing returns, ensuring a timely and satisfactory resolution.
- **Product Knowledge**: Cultivate an in-depth understanding of HuesFab's product range, including features, specifications, and sizing, to offer well-informed recommendations and guidance to customers.
- **Issue Resolution**: Address customer concerns, complaints, and escalations with a proactive and empathetic approach, striving to resolve issues quickly and effectively.
- **Quality Assurance**: Follow up with customers to ensure satisfaction and gather valuable feedback to continuously improve our products and services.
- **Cross-functional Collaboration**: Work closely with internal teams, including logistics, inventory, and sales, to coordinate order fulfillment and tackle customer-related challenges and opportunities.
- **Documentation**: Accurately record customer interactions, transactions, and inquiries using CRM software, ensuring data integrity and confidentiality.
- **Customer Engagement**: Actively engage with customers through outbound communication initiatives, such as surveys, promotions, and loyalty programs, to build brand loyalty and retention.
- **Knowledge Sharing**: Stay up-to-date with industry trends, product updates, and company policies, sharing relevant information with customers and team members as needed.
- **Continuous Improvement**: Identify and suggest opportunities for process improvement and efficiency gains within the customer care function, contributing ideas to enhance the overall customer experience.

**Qualifications**:

- Minimun 1 year to 2 year experience required in same field.
- Proven experience in customer service or a similar role, preferably within the retail or fashion industry.
- Excellent communication skills, both verbal and written, with a customer-first mindset.
- Strong interpersonal skills with the ability to empathize with customer needs and concerns.
- Ability to multitask, prioritize, and excel in a fast-paced environment.
- High attention to detail and accuracy in data entry and documentation.
- Positive attitude, resilience, and a commitment to going the extra mile to ensure customer satisfaction.
- Proficiency in English Language.

***

**Schedule**: Morning shift

**Experience**:

- Customer Care: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**: English (preferred)

**Work Location**: Jaipur

**Education**:

- Diploma (preferred)

**Experience**:

- Technical support: 1 year (required)
- total work: 1 year (required)

**Language**:

- English (preferred)

Work Location: In person

Application Deadline: 07/09/2024

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