Support Engineer

2 months ago


Bengaluru, India Indium Software Full time

Job Description :


- Technical support with Merchant Onboarding

- Provide 24x7 technical support with excellent written and verbal communication skills.

- Demonstrate strong expertise in API integration, database testing, JSON, and tools like Postman.

- Exhibit proficiency in Salesforce CRM, Jira, and Slack.

- Analyze tickets efficiently to deliver accurate resolutions and conduct root cause analysis with subsequent corrective actions.

- Generate daily, weekly, and monthly reports to track team performance and adherence to SLAs.

- Offer voice and email support to customers, resolving inquiries promptly and effectively.

- Develop and maintain Standard Operating Procedures (SOPs) for streamlined operations.

- Monitor and maintain the quality of ticket resolutions, producing comprehensive quality reports

(ref:hirist.tech)
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