Moderator

1 week ago

New Delhi, India DOW JONES Full time

Description

Moderators are responsible for safeguarding the quality of discussion and community content that takes place on Barron’s. They ensure that online comments and posts conform to our policies and guidelines, and remove problematic content when necessary.

Moderators must understand Barron’s mission and should attempt to promote the

company’s core values by facilitating intelligent interactions centered around investment-related topics. Barron’s moderators will also engage with users to facilitate an understanding of our policies, and to promote increased engagement with other users and the Barron’s team.

Requirements

5+ years of experience in moderation or individualized customer service on an investing platform

Excellent written and spoken English communication skills, including strong command of slang and nuance

Team player with the ability to make fast, independent decisions

Ability to conduct civil, productive interactions with contentious users 

Strong understanding of financial, investment and business terminology

Ability to identify valuable investment insights

Core Responsibilities 

Identify posts and content - written, video, audio, graphics - that are not suitable for Barron’s, and take swift action to remove them 

Address reports of abusive comments and manage the pending user content pipeline

Strategize around highlighting good community contributors and content creators

Conduct ongoing reviews of high-traffic, ‘risky’ open community areas

Provide input for AI filters and manually-enforced guidelines

Take further action with commenters who habitually violate our terms of use and escalate serious abuse to the moderation manager

Facilitate timely discussion by ensuring that all comment queues in the content management system are cleared (approved/deleted) quickly

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process.

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