Collection Officer

1 week ago

Alwar, India Wealth Impression LLP Full time

Role Summary The Collection Officer is responsible for recovering overdue payday loan amounts by contacting customers, negotiating repayment plans, resolving disputes, and ensuring timely follow-ups. The role aims to minimize delinquency and maintain healthy portfolio quality while adhering to company policies and regulatory guidelines.Location: Pune (Full-time)Key Responsibilities  Contact customers via calls, SMS, email, and other channels to follow up on overdue payments.  Negotiate and finalize repayment plans based on customer financial situations.  Track and monitor delinquent accounts across various DPD buckets.  Maintain accurate records of customer interactions and payment commitments.  Coordinate with the credit and operations teams on disputed or high-risk cases.  Identify potential skip or fraud cases and escalate them appropriately.  Ensure compliance with RBI guidelines, company collection policies, and fair practices code.  Achieve daily, weekly, and monthly recovery targets assigned by the management.  Follow proper communication etiquette and maintain professionalism in all interactions.  Provide regular updates and MIS reports to the Collection Manager. Qualifications & Experience  Minimum HSC/Graduate (any discipline).  0–2 years of experience in tele-collections or field collections, preferably in NBFC/Fintech/payday loans.  Familiarity with delinquency buckets, repayment handling, and customer negotiation.  Experience using collection CRMs, dialers, or loan management systems. Key Skills  Strong communication and negotiation skills  Problem-solving ability  Basic understanding of collections processes  Customer handling and conflict resolution 

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