Service Desk Analyst

2 months ago


Kota, India HCLTech Full time

Responsibilities:

  • Must have excellent communication skills.
  • Should have experience in technical support along with networking.
  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users.
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User account provisioning.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
  • Responds to telephone calls, email, instant messages, and assigned tickets from users.
  • Assign work orders / incidents to appropriate support teams and follow up until closure.
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps.
  • Provide level 1 remote desktop support and perform other activities based on SOPs.
  • Perform user account management activities.
  • Escalate complex problem to appropriate support specialists.
  • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).
  • Troubleshoot client software and basic network connectivity problems.
  • Identify, evaluate and prioritize customer problems and complaints.
  • May train users and operators on a limited basis and/or may write training procedures.
  • Participate in on-going training and departmental development.
  • Routine maintenance updates with other IT staff and business units.
  • Provide all required documentation including standards, configurations and diagrams.
  • Provide knowledge transfer of EUC operations.
  • To provide support for on call escalations and doing root cause analysis of given issue.
  • To independently resolve tickets within agreed SLA of ticket volume and time.
  • To adhere to quality standards, regulatory requirements and company policies.
  • Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts.
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.


  • Front Desk cum EA

    1 week ago


    Kota, India Arihat Hiring Private Limited Full time

    Company Description Arihat Hiring Pvt Ltd specializes in connecting professionals with careers in real estate. With a focus on personalized connections, we aim to be a trusted partner for job seekers and companies alike. Role Description This is a full-time on-site role for a Front Desk cum EA at Arihat Hiring Pvt Ltd in Gurugram. The role involves handling...

  • Front Desk Counselor

    3 months ago


    Kota, Rajasthan, India Career Point Ltd Full time

    **Front Desk Counsellor/Executive** **Key Responsibilities**: - Greet and assist visitors, students, and parents. - Provide information about school programs, admissions, and services. - Maintain student records and manage inquiries. - Support administrative tasks and coordinate with school departments. **Qualifications**: - Excellent communication and...

  • Data Analyst

    3 months ago


    kota, India fascinatid Full time

    Data AnalystRemote, FreelancerThis is an excellent opportunity to join our B2B content marketing agency. You will be part of an innovative team and report to the SEO Manager. (This is a Contract Position, there will be no benefits such as insurance, or any allowances other than the monthly payment)Role DescriptionThis is a part-time remote role for a Data...

  • Financial Analyst

    4 weeks ago


    Kota, Rajasthan, India ATLAS Transformers India Limited Full time

    About ATLAS Transformers India LimitedWe are a leading manufacturer of transformers in India, committed to delivering high-quality products and excellent customer service. Our company is seeking an experienced Financial Analyst to join our team.


  • Kota, India Tata Consultancy Services Full time

    TCS hiringRole: Product Analyst, asset opsLocation: Pune, NoidaExperience: 6+must have:Budget management and purchase order creation Previous experience of End User IT Solutions at a similar level IT Asset ManagementITIL Service ManagementGood analytical and problem solvingIT Project Management experience

  • Senior Analyst

    2 months ago


    Kota, India dentsu Full time

    The purpose of this role is to assist with the planning, reviewing and optimisation of Display campaigns whilst supporting the team in reporting and managing client accounts.Job Title:Senior Analyst - DisplayJob Description:Dentsu Media is the largest area of specialism within the dentsu network. It is brought to markets globally, through three award-winning...

  • Front Office Associate

    6 months ago


    Kota Industrial Area, Kota, Rajasthan, India SOLANKI REFRIZERATION ENGINEERS Full time

    We are looking for a pleasant **Front Office Associate **to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. The goal is to make guests and visitors feel comfortable and valued while on our...


  • kota, India Milestone Technologies, Inc. Full time

    Shift Time ; 3:30 PM- 12:30 AM (IST )ResponsibilitiesAudit customer contracts and addendum records entered in the company’s contracting systems including client information, commitments, and pricing to ensure compliance, completeness, and accuracy.Partner with Sales, Operations, Deal Desk and Legal Contract Administration teams to ensure completeness of...

  • Receptionist

    1 month ago


    Dadabari, Kota, Rajasthan, India Sushila Devi Charitable Society Full time

    **Responsibilities**: - Direct visitors to the appropriate person and office - Answer, screen and forward incoming phone calls - Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) - Receive, sort and distribute daily mail/deliveries - Maintain office security by following safety...


  • kota, India Delphic (South Asia) Full time

    Job Title: UIPath Developer (3 years of experience)Location: [Remote]Job Summary:We seek a skilled and motivated UIPath Developer with at least 3 years of hands-on experience in Robotic Process Automation (RPA) to join our dynamic team. The ideal candidate will understand automation development using the UIPath platform and be passionate about delivering...


  • Kota, India Apptad Inc. Full time

    Job description:Looking for skilled Sr. Data Engineers to design and implement data solutions supporting Marketing, Sales, and Customer Service areas. The ideal candidate will have experience with DBT, Snowflake, Python and Azure, along with a strong foundation Big Data, and Cloud Platforms. You will be responsible for working on scalable, efficient data...

  • Software Engineer

    2 months ago


    Kota, India HCLTech Full time

    Job description:About the Role:We are looking for a skilled Near Real-Time (NRT) Data Engineer with expertise in Google BigQuery to join our dynamic Data Engineering team.The successful candidate will be responsible for designing, implementing, and maintaining near real-time data pipelines and solutions that empower our organization with data-driven...


  • kota, India Oracle Full time

    Oracle GSC is hiring for Oracle EPM Planning Consultants (Sr Consultant/Principal Consultant) Overview Oracle Global Service Center (GSC) is a unit within oracle that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project-based one-time services. It is an offshore Hub that will cater to the...

  • Endur Developer

    2 months ago


    Kota, India QAValue Full time

    Company DescriptionQAValue is an IT services outsourcing company that focuses on helping customers streamline their businesses. Our services include integrating customer workforces as independent departments or extensions of existing departments. With strategically positioned offices, we offer onshoring, nearshoring, and offshoring options to work remotely...

  • AWS Glue Developer

    3 weeks ago


    Kota, India FLYONIT Full time

    Position: AWS Glue Developer EXP: 8+ Location: Chennai/Hyderabad/Bangalore/Nagpur/Pune/Remote (For right candidate) Role: Full Time Skillset: • 8+ years of experience designing and implementing data pipelines on AWS.  • Proven experience with AWS ETL services such as Glue, Lambda, Step Functions, and Kinesis.  • Strong understanding of data...


  • Kota, India Galytix Full time

    Business Overview:Galytix “GX” is a banking and insurance industry- specialised generative AI language model. GX empowers credit analysts and claims managers with a Personalised AI Assistant delivering a step-change in their productivity and decision making. GX is fed by sector-specific data and knowledge and easily adaptable through ontology layer to...


  • Kota, India Programmers.io Full time

    Programmers.IO is actively seeking talented individuals who are skilled in Infor LX/BPCS Consultant. If you're looking for a flexible work environment that allows you to contribute from anywhere, we want to hear from you. About Programmers.io Programmers.io India Pvt. Ltd. is a US Based software development organization established in 2012 and listed on Inc....

  • Snowflake Architect

    2 months ago


    Kota, India USEReady Full time

    Job Title: Snowflake ArchitectPosition Type: Full-timeExperience Level: 10-14 yearsJob Summary:We are seeking a highly skilled Data Engineer Architect to lead our data engineering efforts.The ideal candidate will have extensive experience with Snowflake, data warehousing, data pipeline design,and a strong background in modern data engineering tools and...

  • Data Scientist

    1 month ago


    Kota, India Swiggy Full time

    Ways of Working - Employees will have the freedom to work remotely all through the year. These employees, who form a large majority, will come together in their base location for a week, once every quarter.Experience Range : 0 to 2 yearsAbout Swiggy :Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a...


  • Kota, India KarmaLifeAI Full time

     JOB DESCRIPTION: Business Project Manager  (Commerce)WHAT WE DO?KarmaLife, we are revolutionizing the gig economy by providing Earned Wage Access (EWA) and other small-ticket, short-term credit solutions to empower millions of workers in India. Our tech-driven approach evaluates current behavior instead of financial history, ensuring financial stability...