Techops Engineer

3 weeks ago

Bengaluru, India FxConsulting Full time

Job Title : TechOps Engineer

Location : Bangalore, India

Experience : 1 to 4 years

Employment Type : the Role :


We are looking for a TechOps Engineer to oversee the smooth functioning of a cluster of interconnected stores, ensuring maximum availability and uptime. This role involves advanced troubleshooting, operational excellence, and close collaboration with cross-functional teams to resolve technical issues. The ideal candidate will be comfortable working in high-pressure situations and managing multiple priorities while driving proactive problem Responsibilities Oversight & Availability Management :


- Monitor and manage a cluster of interconnected stores to ensure maximum system availability and uptime.

- Proactively identify issues and escalate them to the appropriate internal teams or external vendors.

- Guide and manage operational teams to achieve high machine and system availability & Technical Support :


- Perform advanced troubleshooting for IoT devices, hardware, technical systems, and network connectivity issues.

- Work closely with engineering, infrastructure, and vendor teams to drive issues to closure.

- Resolve incidents quickly and efficiently under high-pressure & Incident Management :


- Collaborate with cross-functional teams to identify, own, and resolve technical issues end-to-end.

- Prioritize and manage multiple service requests simultaneously.

- Maintain clear communication with stakeholders on issue status and resolution Management & Training :


- Supervise, train, and mentor junior team members to ensure operational excellence.

- Share knowledge and establish best practices for troubleshooting and Duties :


- Work overtime if required to resolve critical production issues.

- Perform any additional duties assigned by management to support business Skills :


- Hands-on experience with Linux operating systems, Shell scripting, and MySQL.

- Strong understanding of networking concepts, protocols, and troubleshooting techniques.

- Experience with IoT devices or hardware troubleshooting is a Skills :


- Strong problem-solving and analytical abilities.

- Ability to work effectively under pressure with tight deadlines.

- Good communication and collaboration skills.

- Ability to take ownership and see issues through to :


- Exposure to monitoring tools, automation scripts, or DevOps processes.

- Experience in a technical operations or site support role.


(ref:hirist.tech)

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