Cloud Presales Architect- Senior Services Architect

4 weeks ago

Mumbai, India NTT DATA Full time

Title: CSD - Cloud Presales Architect- Senior Services Architect

Location: Mumbai/ Bangalore/ Chennai/ Gurgaon/ Pune

Work format: Full time work from Office role


Key Roles and Responsibilities:

  • Leverage deep subject matter expertise in the overall solution design by working with cross functional technical teams
  • Articulate value proposition, present solution, and build value throughout the sales process with all departments of the client organization
  • Perform necessary research of third-party technologies, tools, and applications that are introduced during the pre-sales process
  • Define a Managed Services solution that meets the agreed requirements
  • Contribute to sales process improvement, including developing knowledge bases, sharing practices with other services architects
  • Maintain relevant cloud and technology certifications
  • Design complex managed service solutions to meet client requirements by integrating technology and service design across the cloud infrastructure technology domain
  • Conduct sales presentations, product demonstrations, installation, and maintenance of company products.
  • Design the Managed Service offering, interfacing with the platform delivery team.
  • Test and validate new designs features and delivery models or recommend improving existing service offers that is being taken to market
  • Accountable for the service design deliverables of the solution, working with internal teams and partners to ensure supportability.
  • Support the validation processes by obtaining sign-off from technical, service, and costing stakeholders.
  • Service design of solutions for the client that will be commercially competitive whilst mitigating risk.
  • Map the client's requirements against the proposed set of service elements and architectures and coordinate the end-to-end solution development (Cloud Infrastructure).
  • Execute a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change, the role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis, and roadmap, highlighted impacts, consequences, and benefits of the intended transformation (people, process, technology).
  • Assist the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client’s current cloud infrastructure architecture, platforms, and operating models
  • Share client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future
  • Coach, mentor and act as advisor in service design situations
  • Assist the sales teams to have a commercial model discussion with the client
  • Identify all service costs and populate cost models accurately to ensure full visibility of costs related to the delivery of the service over the contract term
  • Create and get sign-off from relevant stakeholders on the solution design that will form part of the commercial model
  • Assist with vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition


Knowledge, Skills and Attributes:

  • Comprehensive understanding of cloud technologies, networking, security, and system administration
  • Demonstrate solid knowledge and value of multi cloud technologies especially cloud native application workflows, understanding of architecture transformation, observability and legacy to cloud migrations
  • Applied Azure and/or GCP and/or AWS infrastructure architect and presales skills
  • Good communication and presentation skills
  • Ability to facilitate workshops with clients and internal teams to discover requirements, present solutions and obtain client buy-in
  • Comprehensive level understanding of virtualization, hybrid computing environments, storage technology and cloud native technologies
  • Solid working knowledge of Managed Services service and delivery models, including cloud, global, and distributed delivery models
  • Comfortable working with costing models in partnership with sales and finance stakeholders
  • Ability to work within a team, contributing to the success of the team while making a personal contribution; especially in a matrixed organisation
  • Up to date knowledge on emerging trends in technology, Managed Services Integration, Cloud Infrastructure, etc
  • Analytical skills and ability to discover and analyze all input and data


Academic Qualifications and Certifications:

  • Desired certifications (any one or more): Azure: AZ900 – Azure Fundamentals , AWS: AWS Cloud Practitioner, VMWare: VTSP or VTSP for AWS/Azure
  • ITIL: Version 3 or Later
  • Tertiary level - bachelor's or post graduate degree with experience in a consulting capacity
  • Scaled Agile certification or equivalent


Required Experience:

  • Advanced prior experience in managed service provider, or cloud services provider
  • Track record of designing cloud infrastructure managed services solutions to medium/large enterprise accounts
  • Proof of structuring medium/large, multi-year profitable contracts
  • Solution planning and deal shaping technical specialist, with the ability to create compelling value propositions as part of the solution design
  • Advanced experience working in an environment with global delivery and in multiple geographies and industries

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