Agency Debt Manager

4 weeks ago

Kolkata, India Navi Technology Full time

Agency Debt Manager


About us:

Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.


Founders: Sachin Bansal & Ankit Agarwal


What makes you a good executive at Navi?

  • Ability to learn
  • Being disciplined
  • Communicating well


What would your role at Navi Look Like?

  • Setup and manage the network of agency partners to drive collections for the region
  • Ensure proper planning for effective recovery through strong execution; guide and motivate the agencies and their field team to reach monthly targets
  • Data analysis to assess performance and identify key gaps while driving the results
  • Monitoring and supervision of activities of the allotted agency and end agents conducting regular audits.
  • Guide the agencies and agents regarding their performance vs targets
  • Maintain fair collection practices in adherence to the code of conduct & legal guidelines and ensure that the team follows the same
  • Synthesize learning from ground operations and generate insights/ideas for driving better efficiency


What are some good skills for this role?

  • Business / Sales / Operations/ Collection leader with 2+ years of relevant experience
  • Experience with tech-first startups or top FMCGs preferred
  • Entrepreneurial mindset along with an ability to hustle and solve problems on the ground
  • Experience working with vendors
  • Excellent communication and interpersonal skills with a collaborative management style
  • Strong analytical skills and knowledge of the local language




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