ColorTokens - Principal - Client Success

1 month ago

Bengaluru, India Colortokens Full time

Experience: 12 to 17 years.

Role Description:.

- Real Customer Success comes from the heart.

- You have the best customer management and business consultancy skills around.

- You're passionate about engaging your customers and expanding their use cases.

- You have impeccable relational skills and can create win/win environments for all parties that you work with.

- If this is you, we would love you to be on-board and nurture our customers.

- Inconjunction with stellar technology and process, the Customer Success Manager will drive long term success and adoption as the primary interface to the customer.

Job Role and Responsibilities:.

- Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of CT products.

- Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner.

- Own client meetings, including presenting product training, data analysis, strategic business reviews and additional engagement modules.

- Identify at-risk opportunities and work with internal and external stakeholders to build and enact solutions.

- Work with Client Services, Sales, Product Marketing, and Finance to create best-in-class service for all clients.

- Will involve short term travel within or outside India.

- May require working in client time-zones (for US/Europe clients) for an extended period of time.

Desired Candidate Profile:.

- Strong mix of relationship management, strong analytical, business and technical skills.

- Delivery related (pre-sales, solutioning, delivery management or customer account management) experience preferably in the Cybersecurity/SaaS/hi-tech products.

- Ability to internalize the product offerings and can discuss solutions, benefits and trade-offs with the enterprise customers.

- Ability to build, maintain and leverage strong relationships with Business and Technology Decision Makers within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on our products.

- Experienced at account management & growth through farming.

- Experienced at leading presentations and discussions with customer's senior management teams.

Qualifications & Skills:.

- Bachelor's degree from Top institutes.

- MBA preferred.

- Excellent organization and project management capability.

- Excellent communications skills, both in written and verbal communications, with the ability to deliver effective presentations, group facilitation and one-on-one consultation is a must.

- Self started, self motivated, flexible and results driven.

- Experience using Salesforce and other CS tools.

(ref:iimjobs.com)

  • ColorTokens - Frontend Developer -

    1 week ago

    Bengaluru, Karnataka, India Colortokens Full time

    About ColorTokens:ColorTokens, based in Silicon Valley, is redefining enterprise and cloud cybersecurity with our technology and vision of making the digital world a safe place to live, work and thrive. ColorTokens' Security-as-a-Service platform leverages traditional and hybrid deployments to enable zero-trust security to protect endpoints, workloads,...

  • ColorTokens - Frontend Developer - React.js

    1 week ago

    Bengaluru, India Colortokens Full time

    About ColorTokens :ColorTokens, based in Silicon Valley, is redefining enterprise and cloud cybersecurity with our technology and vision of making the digital world a safe place to live, work and thrive.ColorTokens' Security-as-a-Service platform leverages traditional and hybrid deployments to enable zero-trust security to protect endpoints, workloads,...

  • Principal Client Success

    2 months ago

    Bengaluru, Karnataka, India ColorTokens Full time

    **Job title**: Principal Client Success E**xperience**: 12 to 17 years **Role Description**: - Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create...

  • Principal Client Success

    2 weeks ago

    Bengaluru, Karnataka, India ColorTokens Full time

    **Job title**: Principal Client Success E**xperience**: 12 to 17 years **Role Description**: - Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create...

  • Principal Client Success

    1 week ago

    Bengaluru, Karnataka, India ColorTokens Full time

    Job title: Principal Client SuccessExperience: 12 to 17 yearsRole Description: Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You're passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for...

  • ColorTokens - Lead - Marketing Operations & Field Marketing

    2 weeks ago

    Bengaluru, India Colortokens Full time

    About ColorTokens:- Over the last three decades, organizations globally have spent billions of dollars in cybersecurity, focussing specifically on "perimeter" security.- Perimeter solutions such as firewalls and user access (ZTNA) focus on keeping the bad actors out.- However, with perimeters dissolving with remote work and cloud migration, they continues to...

  • ColorTokens - Lead - Marketing Operations & Field Marketing

    1 week ago

    Bengaluru, Karnataka, India Colortokens Full time

    About ColorTokens: Over the last three decades, organizations globally have spent billions of dollars in cybersecurity, focussing specifically on "perimeter" security. Perimeter solutions such as firewalls and user access (ZTNA) focus on keeping the bad actors out. However, with perimeters dissolving with remote work and cloud migration, they continues to...

  • ColorTokens - Java Developer - Algorithm/Data Structure

    2 days ago

    Bengaluru, India Colortokens Full time

    Role : Java DeveloperLocation : BangaloreYears of Experience : 4 to 9 yearsAbout Us :ColorTokens is a Silicon Valley company located in Santa Clara that is redefining Enterprise and Cloud Security. We are a product company in the Network and Cyber Security space. We are building a product team in India that rivals the best minds in the world and deliver...

  • Principal Client Success

    4 weeks ago

    Bengaluru, India ColorTokens Inc. Full time

    Experience: 12 to 17 years Role Description : Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work...

  • Principal Client Success

    1 week ago

    Bengaluru, Karnataka, India ColorTokens Inc. Full time

    Experience: 12 to 17 yearsRole Description :Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You're passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If...

  • Principal Client Success

    1 week ago

    Bengaluru, Karnataka, India ColorTokens Inc. Full time

    Experience: 12 to 17 yearsRole Description:Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You're passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If...

  • Principal Client Success

    3 days ago

    Bengaluru, India ColorTokens Inc. Full time

    Experience: 12 to 17 yearsRole Description:Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If...

  • Principal Client Success

    2 months ago

    Bengaluru, India ColorTokens Inc. Full time

    Experience: 12 to 17 yearsRole Description:Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If...

  • Principal Client Success

    2 months ago

    Bengaluru, India ColorTokens Inc. Full time

    Experience: 12 to 17 yearsRole Description:Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If...

  • Principal Client Success

    2 months ago

    Bengaluru, India ColorTokens Inc. Full time

    Experience: 12 to 17 years Role Description : Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work...

  • Principal Client Success

    3 weeks ago

    Bengaluru, India ColorTokens Inc. Full time

    Experience: 12 to 17 yearsRole Description:Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If...

  • Principal Client Success

    3 weeks ago

    Bengaluru, India ColorTokens Inc. Full time

    Experience: 12 to 17 years Role Description : Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work...

  • Principal Client Success

    4 weeks ago

    Bengaluru, India ColorTokens Inc. Full time

    Experience: 12 to 17 yearsRole Description:Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If...

  • Legal Associate

    2 months ago

    Bengaluru, India ColorTokens Full time

    **Job Summary**: - **Role**: - Assist in the creation, management, maintenance and audit of comprehensive contracting policies, processes and documentation to ensure compliance with company policy. - Draft, review and negotiate various legal agreements such as Master Services Agreement, Software Licensing Agreements, Service Level Agreement, Reseller,...

  • Legal Associate

    2 weeks ago

    Bengaluru, India Colortokens Full time

    **Job Summary**: - **Role**: - Assist in the creation, management, maintenance and audit of comprehensive contracting policies, processes and documentation to ensure compliance with company policy. - Draft, review and negotiate various legal agreements such as Master Services Agreement, Software Licensing Agreements, Service Level Agreement, Reseller,...