IT Senior Manager
1 month ago
Job Role : IT Senior Manager - Network Routing and specialist
Experience : 8+Years
Location : NOIDA
Notice Period : Immediate to 15 Days
Position Type : C2H
Job Description :
- 8+ years of experience on managing LAN & WAN Infrastructures
- 8+ years' experience on Routing & Switching, Riverbed & Wireless
- Vendor experience to include - VELO Cloud, Cisco, Riverbed
- CCIE Certification and any Other Certification will be a PLUS.
Highly Preferred Skills :
- Preferred knowledge of ARUBA , Cisco Routing & Switching and Wireless
- Adaptive, communication, presentation, and leadership skills
- Project experience for SDN Infra & Networking
Degree : B.Tech or equivalent work experience
- Working in collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management.
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
- Up-to-date technical knowledge.
Core Competencies :
- Strong relationship management skills.
- Build & sustain strong customer relationship at the senior level with sound influencing & negotiation skills.
- Excellent team collaboration, team motivation and relationship management skills
- Excellent leadership skills of both projects and people.
- Direct management and leadership of entire team including hiring, compensation, retention, performance management.
- Develop and execute mitigation plans for areas of non-performance.
- Manage relationship and serve as primary contact between multiple teams.
- Develop, implement, and maintain policies, processes, procedures, workflows for all ITSM functions.
- Lead Service Improvement Programs (SIPs) and Continuous Improvement Programs (CIPs) if required.
- Establishing enduring relationships with key stakeholders in customer environment and establish highest level of customer satisfaction.
- Partner with the Client Executive to meet the account objectives and meet client scorecard expectations for delivery.
- Oversee daily team meetings to set daily actions and follow up on same.
- Work closely with Client Account Directors on executing account strategies for account growth.
- Report recruiting activity and elevate any issues to account stakeholders and CORE leadership.
- Managing and motivating the team members - including career development, mentoring and performance management
- Work with Team on ongoing technical / process training issues, ensuring all should be tracked and resolved on time.
- Actively engaged with off-shore NOC team.
- Taking responsibility for driving on going outages and operational issues to get them resolved quickly.
- Working with team to get the Standard operational documents updated on shared portal to be followed by Team members and for Process Adherence.
- Responsible for Risk/Issues management, Communications Management, Stakeholders management, Scope management, Time/schedule management.
- Updating of On-Boarding Documents based on Operational Process Changes. Ensuring onboarding process been followed for new team member
- Manage internal technical / process audits which in turn help to manage performance matrix of team.
- Meetings with other Teams for discussing escalations among the different Teams and coming out with the best practices to avoid the escalations coming further among the Teams
- Conducting knowledge session among different Teams for knowledge Transfer on Processes used to support the Account in case of any change of Processes
- Govern overall project requirements for successful closure with lessons learnt from past while project is in transit.
- Pursuing Team members for initiatives like Peer review process to avoid getting escalations.
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