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Customer Service Executive

2 months ago

Ghaziabad, India Talent Corner HR Services Pvt Ltd Full time

Job description

Roles and Responsibilities :

  • Handle incoming customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner.
  • Provide accurate information on products/services to customers through effective communication skills.
  • Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
  • Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
  • Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

  • Excellent communication skills for effective interaction with customers over phone/email/chat.
  • Ability to work in an inbound voice process environment handling multiple tasks simultaneously.
  • Strong problem-solving skills to resolve customer complaints efficiently.
  • Basic computer knowledge for navigating CRM systems like [insert specific software].


Responsibilities:

  • Communicate with customers via phone, email and chat
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments to meet customer's needs
  • Solve queries of clients of finance sector


Qualifications:

Freshers with Excellent English communication skills are welcome.

Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Ability to multi-task, organize, and prioritize work


Required Skills:

Graduation is a must.

Excellent communication – both verbal and written are needed

Location - Borivali, Mumbai, Candidates from other parts of maharashtra can also apply.

Pay range and compensation package:

Salary 2 to 4 lacs


The company is a stock broking firm based out of in Borivali Mumbai.