Technology Support Operations

7 days ago

Bengaluru, India FICO Full time

FICO (NYSE: FICO)   is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential

The Opportunity

“Come join our dynamic and talented GTS operations team in a hands-on technical role where you will provide first level support for FICO IT infrastructure” – Senior Manager, GTS Operations

What You’ll Contribute

  • Provide first level support for IT Infrastructure Incident Resolution & Incident Escalation.
  • Complete requests and perform scheduled tasks for technical systems located in multiple geographical regions from the dedicated local command center.
  • Use the breadth & depth of technical knowledge to solve complex problems.
  • Solve/escalate issues within agreed SLA/OLA.
  • Prioritize incident tickets and document all pertinent incident information as per defined guidelines.

What We’re Seeking

  • Competent in working as system administrator in Linux environment.
  • Basic knowledge about Application Support/PAAS/IAAS/SAAS.
  • Basic knowledge of Linux/Unix Administration/Active Batch/SQL & Oracle Databases/Networking.
  • Basic knowledge about Cloud computing/AWS Platform.
  • Basic knowledge of scripting.
  • Excellent verbal and written communication skills.
  • Ability to work well under pressure following defined processes.
  • Ability to organize multiple priorities while paying exceptional attention to detail and quality.
  • RHCSA/RHCE certification/ITIL certifications are desirable.
  • Open to working in a 24x7 environment with rotating shifts and rotating weeks off.

Our Offer to You

  • An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
  • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
  • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
  • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

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