Managed Services Specialist
4 days ago
JOB PURPOSERole Summary:Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public/private/hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed Services Pre-Sales Specialist acts as the bridge between technical delivery teams and enterprise customers, ensuring solutions are competitive, cost-effective, and aligned with business outcomes.ROLE DESCRIPTIONKey Responsibilities:- Customer Engagement & Requirement Gathering - Engage with enterprise customers to understand their infrastructure, cloud, and managed services requirements. - Conduct discovery workshops and translate business needs into technical and service solutions. - Solution Design & Proposal Support - Design managed services solutions covering infrastructure management, cloud operations, security services, backup/DR, SOC/NOC, and compliance frameworks. - Prepare solution proposals, SOWs, RFP/RFI responses, and presentations in collaboration with solution architects and delivery teams. - Map customer requirements to service catalog offerings, tailoring SLAs, KPIs, and pricing models. - Pre-Sales Collaboration - Partner with sales teams to position Managed Services offerings to enterprise and government clients. - Conduct demos, PoCs, and presentations showcasing service capabilities (monitoring, automation, AIOps, FinOps, SOC, etc.). - Work closely with OEMs/partners to integrate their capabilities into L&T’s service portfolio. - Commercials & Pricing - Work with finance and delivery teams to develop cost models, pricing structures, and business cases for managed services deals. - Support negotiation with customers by highlighting value differentiation, compliance, and ROI. - Governance & Handover - Ensure smooth handover from pre-sales to delivery teams with well-defined transition plans. - Provide inputs into service portfolio improvements based on market and customer feedback.Experience & Educational RequirementsQualifications and ExperienceEDUCATIONAL QUALIFICATIONS: (degree, training, or certification required)BE/B-Tech or equivalent with Computer Science or Electronics & CommunicationRELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required)- 10–15 years of overall IT experience with at least 5+ years in solution architecture for managed services. - Experience in designing managed services for multi-cloud and hybrid environments. - Certification(s) preferred: - ITIL Intermediate/Expert - Cloud Solution Architect - TOGAF or equivalent architecture framework - ISO 20000/27001 awareness - Strong track record of customer-facing solution presentations and winning managed services deals.Key Skills & Competencies- Strong knowledge of cloud platforms and data center technologies. - Hands-on expertise with ITSM frameworks (ITIL, ISO 20000) and service delivery models. - Familiarity with AIOps, observability, automation, FinOps, DevSecOps. - Understanding of security & compliance frameworks relevant to regulated industries. - Strong financial acumen: pricing models, TCO/ROI analysis, managed services cost structures. - Excellent presentation, communication, and stakeholder management skills. - Ability to balance technical depth with business outcome focus.
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Customer Service Specialist
2 weeks ago
New Delhi, India Punyakar Full timeCompany Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Service Specialist, located in New Delhi. The Customer Service Specialist will handle day-to-day tasks such as addressing customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The Specialist will also...
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Customer Service Specialist
1 week ago
New Delhi, India Punyakar Full timeCompany Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Service Specialist, located in New Delhi. The Customer Service Specialist will handle day-to-day tasks such as addressing customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The Specialist will also...
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Customer Service Specialist
2 weeks ago
New Delhi, India Punyakar Full timeCompany Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Service Specialist, located in New Delhi. The Customer Service Specialist will handle day-to-day tasks such as addressing customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The Specialist will also...
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Customer Service Specialist
2 weeks ago
New Delhi, India Punyakar Full timeCompany Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Service Specialist, located in New Delhi. The Customer Service Specialist will handle day-to-day tasks such as addressing customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The Specialist will...
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Customer Service Specialist
2 weeks ago
New Delhi, India Punyakar Full timeCompany Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Service Specialist, located in New Delhi. The Customer Service Specialist will handle day-to-day tasks such as addressing customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The Specialist will...
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Customer Service Specialist
1 week ago
new delhi, India Punyakar Full timeCompany Description We suggest you enter details here. Role Description This is a full-time on-site role for a Customer Service Specialist, located in New Delhi. The Customer Service Specialist will handle day-to-day tasks such as addressing customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The Specialist will also...
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Customer Service Specialist
2 weeks ago
New Delhi, India Punyakar Full timeCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Specialist, located in New Delhi. The Customer Service Specialist will handle day-to-day tasks such as addressing customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The Specialist will also manage...
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Customer Service Specialist
2 weeks ago
New Delhi, India Punyakar Full timeCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Specialist, located in New Delhi. The Customer Service Specialist will handle day-to-day tasks such as addressing customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The Specialist will also manage...
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Senior Service Management Specialist
4 days ago
New Delhi, India OEC Full timeDesignation : Senior Service Management Specialist Exp : 10+Years Location : ChennaiJob Summary/ObjectiveLeads and manages technology processes in accordance with the Service Management Model, and with a focus on core functions such as Incident Management, Problem Management, Change Management, Service Level Management, and Continual Service Improvement.Key...
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ServiceNow Customer Service Manager
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New Delhi, India AvanteNow Full timeJob Title -ServiceNow Customer Service Manager (CSM) & Financial Services Operations (FSO) SpecialistJob Type -Onsite, Saudi Arabia (Long-term project)Experience -7+ years of ServiceNow technical experienceJob Description :We are seeking a skilled and motivated ServiceNow Customer Service Manager (CSM) and Financial Services Operations (FSO) Specialist to...
