Voice process

2 weeks ago

Hyderabad, India Intignizs Solutions Full time

Designation: AR Caller Fresher Requirement

Experience: Fresher( 2020 to 2025)
Location: Hyderabad
Qualification: Graduate
Shift : Night Shift (2 way cab will be provided)
Timings: 6PM to 3AM
Mode of interview: Walk-in
Interview process: HR screening, Voice and accent test by trainer & manager round

Roles and Responsibilities:

✅ Primary Responsibilities

1. Customer Interaction
  • Handle inbound or outbound calls from international customers.
  • Understand and resolve customer queries in real-time.
  • Communicate clearly and fluently in English (or other required language).
  • Maintain a professional and courteous tone.
2. Problem Solving & Resolution
  • Analyze customer issues and provide appropriate solutions.
  • Escalate unresolved issues to the next level or relevant department.
  • Ensure customer satisfaction and maintain call quality standards.
3. Data Entry & Documentation
  • Accurately document call details, customer information, and solutions provided.
  • Follow up on customer interactions as needed.
  • Update CRM systems with relevant customer interactions.
4. Product / Service Knowledge
  • Stay updated on client products, services, and policies.
  • Use knowledge to provide accurate information and assist customers effectively.
5. Performance Targets
  • Meet daily, weekly, and monthly performance metrics (e.g., call quality, AHT, FCR).
  • Adhere to shift timings and scheduled breaks.

✅ Secondary Responsibilities

  • Participate in training sessions and workshops.
  • Provide feedback to management regarding process improvements.
  • Maintain confidentiality of customer and company information.
  • Support team members and contribute to a positive team environment.

✅ Skills Required

  • Excellent verbal communication in English (neutral or appropriate accent).
  • Active listening and empathy.
  • Patience and ability to handle pressure.
  • Basic computer knowledge and typing skills.
  • Multitasking and time management.

Requirements

All the Educational Documents and Fluent Communication Skills.

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