Credgenics - Dialer Engineer - Asterisk Implementation
13 hours ago
Description : We are looking for an experienced Dialer Engineer / SIP Engineer who has deep expertise in setting up and scaling VoIP-based contact center solutions using Asterisk or similar technologies. The ideal candidate should have hands-on experience in building inbound and outbound dialer systems from the ground up, with a strong grasp of SIP protocol, cloud infrastructure, and telephony integration best practices.Key ResponsibilitiesDialer Setup & Architecture :- Design and implement scalable cloud-based inbound and outbound dialer architecture using Asterisk, Kamailio/OpenSIPS, and related tools.- Lead the end-to-end setup of dialer systems including IVR, predictive/auto/manual dialing modes, and queue management.SIP & Telephony : - Deep understanding of SIP protocol, RTP, and VoIP call flows.- Configure and troubleshoot SIP trunks, SBCs, media gateways, and NAT traversal issues.- Optimize call routing, codec negotiation, DTMF handling, and failover.System Engineering :- Own the cloud deployment of dialer systems (AWS, GCP, or Azure) using containerization (Docker/Kubernetes preferred).- Ensure high availability, performance monitoring, logging, and disaster recovery for dialer infrastructure.- Collaborate with network and DevOps teams to fine-tune VoIP performance and reliability.Compliance & Quality : - Ensure the dialer adheres to compliance standards like DND, TRAI/DoT (India), TCPA (US), etc.- Implement call recording, real-time monitoring, and post-call analytics systems.Development & Integration : - Work closely with backend and frontend developers to expose dialer APIs for CRM/agent dashboards.- Integrate with third-party telephony platforms (Tata, Airtel, Twilio, Exotel, etc.) and CRM & RCA : - Perform in-depth debugging of call failures using PCAP traces, SIP logs, and Asterisk CLI.- Provide root cause analysis and implement permanent fixes for recurring issues.Requirements :- 6+ years of hands-on experience with Asterisk, Kamailio/OpenSIPS, FreeSWITCH, or similar VoIP systems.- Deep knowledge of SIP protocol, RTP, WebRTC, STUN/TURN, and NAT-related issues.- Experience designing and deploying large-scale dialer systems on cloud infrastructure.- Solid experience in Linux system administration and shell scripting.- Familiarity with SBCs (e.g., Acme Packet, Sansay, Audiocodes) and SIP debuggers (sngrep, Wireshark).- Exposure to call center metrics, DNC lists, retry logic, concurrency management.- Experience with REST APIs, MySQL/Postgres, and message queues (RabbitMQ/Kafka) is a plus.- Bonus : Experience with voice biometrics, conversational IVR, AI-based call scoring.Preferred Qualifications : - Bachelors or Masters degree in Computer Science, Electronics, or a related field.- VoIP certifications (dCAP, CCVP, etc.) are a plus.- Prior experience working in fintech, edtech, or BPO-focused tech environments.Why Join Us ? - Opportunity to own and shape the telephony backbone of a high-growth product.- Work with a team that values autonomy, innovation, and deep technical ownership.- Be part of solving real business challenges through scalable communication infrastructure. (ref:hirist.tech)
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Dailer- Software Engineer
2 weeks ago
Noida, India Credgenics Full timeAbout Credgenics : Credgenics is India’s first of its kind NPA resolution platform backed by credible investors including Accel Partners and Titan Capital. We work with financial institutions, Banks, NBFCs & Digital lending firms to improve the efficiency of their collection using technology, automation intelligence and optimal legal routes to facilitate...
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Dailer- Software Engineer
2 weeks ago
Noida, India Credgenics Full timeAbout Credgenics : Credgenics is India’s first of its kind NPA resolution platform backed by credible investors including Accel Partners and Titan Capital. We work with financial institutions, Banks, NBFCs & Digital lending firms to improve the efficiency of their collection using technology, automation intelligence and optimal legal routes to facilitate...
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Dailer- Software Engineer
2 weeks ago
Noida, India Credgenics Full timeAbout Credgenics :Credgenics is India’s first of its kind NPA resolution platform backed by credible investors including Accel Partners and Titan Capital. We work with financial institutions, Banks, NBFCs & Digital lending firms to improve the efficiency of their collection using technology, automation intelligence and optimal legal routes to facilitate...
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Dailer- Software Engineer
6 days ago
Noida, India Credgenics Full timeAbout Credgenics: Credgenics is India’s first of its kind NPA resolution platform backed by credible investors including Accel Partners and Titan Capital. We work with financial institutions, Banks, NBFCs & Digital lending firms to improve the efficiency of their collection using technology, automation intelligence and optimal legal routes to facilitate...
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Credgenics - Software Engineer - VoIP
2 weeks ago
Noida, India ANALOG LEGAL HUB TECHNOLOGY SOLUTIONS PVT LTD Full timeDescription :About Credgenics : Credgenics is Indias first of its kind NPA resolution platform backed by credible investors including Accel Partners and Titan Capital. We work with financial institutions, Banks, NBFCs & Digital lending firms to improve the efficiency of their collection using technology, automation intelligence and optimal legal routes to...
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Dialer Engineer
1 week ago
Noida, Uttar Pradesh, India Oriserve Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob ProfileWe are looking for an experienced Dialer Engineer with 3-5 Years of experience in VoIP & Dialer System, who specializes in building, customizing, and optimizing dialer platforms for large-scale contact center solutions.The Ideal Candidate Should Have Strong Expertise In Vicidial, Asterisk, FreeSWITCH, OpenSIPS, And Kamailio, Along With Hands-on...
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Dailer- Software Engineer
2 weeks ago
Noida, India Credgenics Full timeAbout Credgenics:Credgenics is India’s first of its kind NPA resolution platform backed by credible investors including Accel Partners and Titan Capital. We work with financial institutions, Banks, NBFCs & Digital lending firms to improve the efficiency of their collection using technology, automation intelligence and optimal legal routes to facilitate the...
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Dailer- Software Engineer
2 weeks ago
Noida, India Credgenics Full timeAbout Credgenics:Credgenics is India’s first of its kind NPA resolution platform backed by credible investors including Accel Partners and Titan Capital. We work with financial institutions, Banks, NBFCs & Digital lending firms to improve the efficiency of their collection using technology, automation intelligence and optimal legal routes to facilitate the...
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Dailer- software engineer
4 days ago
Noida, India Credgenics Full timeAbout Credgenics:Credgenics is India’s first of its kind NPA resolution platform backed by credible investors including Accel Partners and Titan Capital. We work with financial institutions, Banks, NBFCs & Digital lending firms to improve the efficiency of their collection using technology, automation intelligence and optimal legal routes to facilitate the...
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Credgenics - Manager - Customer Success
15 hours ago
Noida, India Credgenics Full timeDescription:About the Company:Credgenics is India's leading SaaS-based debt collection platform.Our platform helps Banks, Non-banking finance companies, FinTech, and ARCs worldwide to digitize and automate their collection processes, helping them improve recovery rates, decrease time to collect, and increase the efficiency of their collection spends.We...
