Transaction Services Specialist

Location:Remote (India – IST Hours) Company:Amber virtual solutions pvt ltd Project:WEC Energy Group –Transaction Services & Offline Reports Compensation:Service-based revenue (details provided by Service Partner) Certification Incentive Available About the Client – WEC Energy GroupWEC Energy Group is one of the nation’s largest electric generation, distribution, and natural gas delivery holding companies. Serving more than4.6 million customersacross Wisconsin, Illinois, Michigan, and Minnesota, WEC is committed to delivering energy safely, reliably, and responsibly. Position OverviewOur company is seekingTransaction Services Representativesto support the WEC Energy Group program. This role involves transactional account updates, documentation, and occasional outbound calls following established SOPs. This opportunity includes a structuredcertification program , and successful completion is required to begin servicing and earning revenue. What You Will DoService Partners supporting this program can expect to: Follow detailed Standard Operating Procedures (SOPs) for multiple report types and account update tasks Document all actions taken for audit trail accuracy Make occasional outbound calls using approved scripts Maintain high levels of accuracy, attention to detail, and productivity Top Skills for SuccessStrong verbal and written communication skills Excellent listening ability High attention to detail and accuracy Ability to work in a fast-paced, quality-focused environment Dependability and strong task prioritization skills Certification Program DetailsPhase I – Instructor-Led & Self-Study TrainingDates:22 December 2025 – 20 January 2026 Schedule:Monday–Friday | 6-hour class (including 2 hours self-study) Time:7:30 PM – 1:30 AM IST No Class:24, 25, 31 December; 1, 26 January What to Expect: Training on client systems, processes, and procedures Security module completion required before call-taking High concentration, detail-focused learning 100% attendance strongly encouraged Phase II – Certification Call-TakingDates:21 January 2026 – 27 January 2026 Details: Apply Phase I learnings in a live environment Minimum 20 hours per week (40 intervals) required Must service during intervals posted in Starmatic (scheduling software) Start earning service revenue after certification begins Certification RequirementsTo successfully complete certification, learners must: Finish all self-directed assignments Pass all client assessments, including final assessment Complete Security Awareness course with a score of85% or higher System & Equipment RequirementsAll agents must meet platform and client requirements: Windows 11 (latest version with no pending updates) Minimum8 GB RAM Dual monitors (can be provided by company) USB VoIP headsetrequired for training & servicing Professional, quiet workspace Full system standards will be provided. Intervals Available for ServicingMonday – Friday 8:30 PM – 4:30 AM IST (Subject to change based on client needs) Service Level RequirementsTo remain active on the program, agents must meet: Commitment Adherence: >90% Minimum 3 transactions per interval serviced Failure to meet service levels may result in SOW termination. Background Check & VerificationThis opportunityrequires : Background check Photo ID verification (via mobile device) Valid Aadhar card Accurate legal name (matching Experian records) System access codes are issuedonly afterall prerequisites are completed. Important NotesYoudo NOT qualifyfor this program if you cannot meet system, background check, attendance, or service level requirements. The Statement of Work (SOW) takes precedence over this summary. How to ApplyDrop your email or direct text to this post we will be in touch