Transaction Services Specialist

Location:Remote (India – IST Hours)Company:Amber virtual solutions pvt ltdProject:WEC Energy Group –Transaction Services & Offline ReportsCompensation:Service-based revenue (details provided by Service Partner)Certification Incentive AvailableAbout the Client – WEC Energy GroupWEC Energy Group is one of the nation’s largest electric generation, distribution, and natural gas delivery holding companies. Serving more than4.6 million customersacross Wisconsin, Illinois, Michigan, and Minnesota, WEC is committed to delivering energy safely, reliably, and responsibly.Position OverviewOur company is seekingTransaction Services Representativesto support the WEC Energy Group program. This role involves transactional account updates, documentation, and occasional outbound calls following established SOPs.This opportunity includes a structuredcertification program , and successful completion is required to begin servicing and earning revenue.What You Will DoService Partners supporting this program can expect to:Follow detailed Standard Operating Procedures (SOPs) for multiple report types and account update tasksDocument all actions taken for audit trail accuracyMake occasional outbound calls using approved scriptsMaintain high levels of accuracy, attention to detail, and productivityTop Skills for SuccessStrong verbal and written communication skillsExcellent listening abilityHigh attention to detail and accuracyAbility to work in a fast-paced, quality-focused environmentDependability and strong task prioritization skillsCertification Program DetailsPhase I – Instructor-Led & Self-Study TrainingDates:22 December 2025 – 20 January 2026Schedule:Monday–Friday | 6-hour class (including 2 hours self-study)Time:7:30 PM – 1:30 AM ISTNo Class:24, 25, 31 December; 1, 26 JanuaryWhat to Expect:Training on client systems, processes, and proceduresSecurity module completion required before call-takingHigh concentration, detail-focused learning100% attendance strongly encouragedPhase II – Certification Call-TakingDates:21 January 2026 – 27 January 2026Details:Apply Phase I learnings in a live environmentMinimum 20 hours per week (40 intervals) requiredMust service during intervals posted in Starmatic (scheduling software)Start earning service revenue after certification beginsCertification RequirementsTo successfully complete certification, learners must:Finish all self-directed assignmentsPass all client assessments, including final assessmentComplete Security Awareness course with a score of85% or higherSystem & Equipment RequirementsAll agents must meet platform and client requirements:Windows 11 (latest version with no pending updates)Minimum8 GB RAMDual monitors (can be provided by company)USB VoIP headsetrequired for training & servicingProfessional, quiet workspaceFull system standards will be provided.Intervals Available for ServicingMonday – Friday8:30 PM – 4:30 AM IST(Subject to change based on client needs)Service Level RequirementsTo remain active on the program, agents must meet:Commitment Adherence: >90%Minimum 3 transactions per interval servicedFailure to meet service levels may result in SOW termination.Background Check & VerificationThis opportunityrequires :Background checkPhoto ID verification (via mobile device)Valid Aadhar cardAccurate legal name (matching Experian records)System access codes are issuedonly afterall prerequisites are completed.Important NotesYoudo NOT qualifyfor this program if you cannot meet system, background check, attendance, or service level requirements.The Statement of Work (SOW) takes precedence over this summary.How to ApplyDrop your email or direct text to this post we will be in touch