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Client Relationship Manager

3 months ago

Hyderabad, India Talent Corner HR Services Pvt Ltd Full time

Job role: Client Relationship Manager


A Client Relationship Manager plays a vital role in maintaining and growing client relationships, ensuring that clients feel valued and supported while driving business growth.


Location:

Hyderabad, Mumbai and Delhi.


Roles and responsibilities:


Building Trust with Clients:

  • Develop and maintain long-term relationships with clients by being consistent, reliable, and transparent.
  • Engage in regular communication to build rapport and show genuine interest in the client's needs and concerns.
  • Deliver on promises and commitments, ensuring clients feel valued and understood.

Understanding Client Needs and Expectations:

  • Conduct regular meetings and discussions with clients to understand their business objectives, goals, and challenges.
  • Use active listening skills to gather comprehensive information and insights into client needs.
  • Maintain a deep understanding of the industry and market trends to better anticipate client needs and expectations.

Providing Solutions and Addressing Client Concerns:

  • Collaborate with internal teams to develop tailored solutions that meet client needs and exceed expectations.
  • Act as a point of contact for clients, addressing any issues or concerns promptly and effectively.
  • Offer proactive advice and recommendations to help clients optimize their operations and achieve their business objectives.

Generating New Business Opportunities:

  • Identify opportunities for upselling and cross-selling additional products or services to existing clients.
  • Develop and execute strategies to expand the client base and attract new customers.
  • Work closely with the sales and marketing teams to align client acquisition strategies with company goals.

Analyzing Client Feedback and Suggesting Improvements:

  • Collect and analyze client feedback through surveys, interviews, and other methods to understand their satisfaction and areas for improvement.
  • Work with internal teams to implement changes based on client feedback, enhancing the overall customer experience.
  • Track and report on key performance indicators (KPIs) related to client satisfaction, retention, and growth.

Managing Client Accounts and Documentation:

  • Maintain accurate and up-to-date records of client interactions, agreements, and communications.
  • Ensure that all contractual obligations are met and that client accounts are managed efficiently.
  • Prepare regular reports and updates for both clients and internal stakeholders.



Qualifications:


Experience:

  • Minimum of 1 year of experience in sales, business development, or customer relationship management.
  • Experience in a specific industry relevant to the company (e.g., Real Estate, Construction, Building Material. Except - Edu tech domain) can be beneficial.

Educational Background:

  • Bachelor's degree in Business Administration, Marketing, Management, or related fields.
  • An MBA or relevant postgraduate degree can be an added advantage.

Skills and Competencies:

  • Communication Skills: Excellent verbal and written communication skills for effective interaction with clients and internal teams.
  • Interpersonal Skills: Strong interpersonal skills to build and maintain relationships with clients.
  • Problem-Solving Abilities: Ability to identify issues and develop effective solutions to meet client needs.
  • Negotiation Skills: Competence in negotiating contracts and agreements to benefit both the client and the company.
  • Analytical Skills: Ability to analyze data and client feedback to make informed decisions and suggest improvements.