Client Relationship Officers
2 weeks ago
Job Title: Client Relationship Officer (US Voice)
Description:
We are seeking a skilled Client Relationship Officer to manage communication with patients, physicians, and vendors. The ideal candidate will ensure efficient and professional service while interacting with clients.
Key Responsibilities:
- Answer incoming calls and provide assistance with patient care needs
- Schedule patient appointments in the practice management system
- Provide information to physicians, patients, and family members
- Maintain professionalism and friendliness in all interactions
- Address inquiries and resolve issues efficiently
- Ensure accuracy and timeliness in all tasks
Requirements:
- Strong command of English and excellent communication skills
- 1-5 years of experience in English Voice Processing
- Experience in healthcare or patient care coordination is a plus
- Candidates with an American accent are preferred
- Excellent multitasking and time management skills
- Ability to engage with American customers and address their inquiries
- Willingness to work night shifts (9:30 PM to 6:30 AM) from our office
Benefits:
- EPF, Group Mediclaim policy after 6 months, gratuity, and rewards based on performance
- Professional development, training, and mentorship programs
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