Client Relationship Officers

2 weeks ago


Thiruvananthapuram, Kerala, India Ecorgy Solutions Full time

Job Title: Client Relationship Officer (US Voice)

Description:

We are seeking a skilled Client Relationship Officer to manage communication with patients, physicians, and vendors. The ideal candidate will ensure efficient and professional service while interacting with clients.

Key Responsibilities:

  • Answer incoming calls and provide assistance with patient care needs
  • Schedule patient appointments in the practice management system
  • Provide information to physicians, patients, and family members
  • Maintain professionalism and friendliness in all interactions
  • Address inquiries and resolve issues efficiently
  • Ensure accuracy and timeliness in all tasks

Requirements:

  • Strong command of English and excellent communication skills
  • 1-5 years of experience in English Voice Processing
  • Experience in healthcare or patient care coordination is a plus
  • Candidates with an American accent are preferred
  • Excellent multitasking and time management skills
  • Ability to engage with American customers and address their inquiries
  • Willingness to work night shifts (9:30 PM to 6:30 AM) from our office

Benefits:

  • EPF, Group Mediclaim policy after 6 months, gratuity, and rewards based on performance
  • Professional development, training, and mentorship programs


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