Operations Coordinator

About Book My TaleBook My Tale creates deeply personalised children’s storybooks that celebrate identity, culture, and family. Every book is handcrafted using thoughtful storytelling, custom illustrations, and high-quality printing. We’re a small but passionate team building a category-defining storytelling brand.We are now looking for a Part-Time Operations Coordinator to manage order fulfillment, quality control, vendor communication, and ensure a seamless customer experience from purchase to delivery.What you'll own (Scope of Work) Order & Print Operations- Manage monthly print batches. - Ensure all customer orders are correctly exported, proofed, and marked print-ready. - Organise and maintain the print-ready drive folder for each batch. - Create and maintain shipping excel sheets for the printer with accurate customer details. - Coordinate closely with the printing partner to confirm timelines, print status, and delivery readiness. - Schedule pickups via Shiprocket; generate labels, invoices & manifests for the printer. - Track pickup compliance and proactively resolve any delays or exceptions.Quality Assurance & Experience- Review printed book samples periodically for quality, typos, packaging, colour consistency, and overall output. - Identify recurring issues and work with the team to improve print and packaging processes. - Maintain checklists, SOPs, and internal workflows to reduce manual errors. - Audit customer delivery issues (damages, delays, lost packages) and coordinate replacements where needed.Customer Communication & CRM Ops- Work with our tech team to automate operational email flows (confirmation → print update → shipped → delivered). - Manage ongoing operational emails via Mailchimp (order updates, feedback requests, offers when needed). - Maintain accurate records of all orders, shipments, and delivery statuses.Packaging & Vendor Development- Explore new packaging suppliers, printers, paper options, and box upgrades. - Work with the founders to test and implement new packaging ideas. - Build a basic vendor list and cost comparison database.Operations Process Improvement- Identify manual processes that can be automated; collaborate with tech to streamline. - Proactively highlight areas of inefficiency and recommend fixes. - Help tighten operational loops between content, design, tech, printing, and customer service.What we're looking for- Extremely detail-oriented — you notice typos, colour mismatches, wrong labels, missing steps. - Strong organisational skills and comfort with checklists, spreadsheets, and operational flows. - Comfortable interacting with vendors (printers, courier partners, suppliers). - Ability to follow structured processes while also improving them over time. - Proactive communicator who keeps the team updated without being reminded. - Interest in books, storytelling, or the children’s category is a bonus but not required.Hours and work style- 12–20 hours/week depending on batch load and process complexity. - Work can be flexibly scheduled but must be responsive during working hours for vendor coordination. - During print week (1–2 weeks/month), availability will be slightly higher.Compensation- Monthly stipend based on hours and experience (to be discussed). - Opportunity to grow into a larger role as the company scales.Why Join Us- Be an early member shaping the customer experience of a growing brand. - Work closely with founders and creative teams. - Ownership over end-to-end operations — your work directly impacts product quality and customer delight. - Flexible hours, creative environment, and real opportunity for growth as we scale in India and globally.