Information Technology Help Desk
4 weeks ago
Job Title: IT HelpdeskDepartment: Information TechnologyLocation: KolkataInterview Mode – 1st round virtual 2nd round Face to faceNotice period- Immediate joiners to 15days.Position SummaryThe Help Desk Technician provides front-line technical support to users by diagnosing and resolving hardware, software, and network issues. This role ensures optimal workstation and LAN performance, maintains accurate documentation, and contributes to user training and system improvement initiatives. The Help Desk Technician plays a key role in maintaining high levels of customer satisfaction and operational efficiency across the organization.Key Responsibilities- Provide timely and effective technical support to users via phone, email, chat, or in-person. - Diagnose and resolve hardware, software, and network connectivity issues. - Research and document solutions to technical problems in a knowledge base. - Guide clients through troubleshooting steps and educate them on preventive measures. - Maintain system and user documentation, including procedures and FAQs. - Identify and recommend opportunities to improve system performance and user experience. - Assist in developing and delivering end-user training and support materials. - Recommend adaptive devices and techniques to accommodate users with disabilities. - Monitor compliance with service-level agreements (SLAs) and organizational policies. - Collaborate with IT team members to escalate and resolve complex issues. - Stay current with new technologies and best practices through ongoing professional development. - Support organizational objectives by completing related tasks and projects as assigned.QualificationsEducation:- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.Experience:- 0–1 years of experience in a technical support or help desk environment preferred.Skills and Competencies:- Strong problem-solving and analytical skills. - Excellent verbal and written communication abilities. - Customer-focused attitude with patience and professionalism. - Familiarity with Windows, macOS, and common enterprise software applications. - Basic understanding of networking principles (TCP/IP, DNS, DHCP). - Ability to prioritize and manage multiple support requests efficiently. - Commitment to continuous learning and professional growth.
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Information Technology Help Desk Analyst
4 days ago
New Delhi, India BlackBeltHelp Full timeBlackBeltHelp, we operate from Gurugram, Sector 33, Infocity 2. Shift timings - Rotational Shifts. 5 Days Working. Title: IT Helpdesk AnalystSummary of Responsibilities: • Provide friendly, courteous, and quality support to all users. • Strive to meet or exceed all SLA goals. • Respond to incoming telephone calls, voicemail, web-submissions, emails,...
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Information Technology Help Desk Analyst
3 days ago
New Delhi, India BlackBeltHelp Full timeBlackBeltHelp, we operate from Gurugram, Sector 33, Infocity 2. Shift timings - Rotational Shifts. 5 Days Working. Title: IT Helpdesk AnalystSummary of Responsibilities: • Provide friendly, courteous, and quality support to all users. • Strive to meet or exceed all SLA goals. • Respond to incoming telephone calls, voicemail, web-submissions, emails,...
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Information Technology Help Desk Support
2 weeks ago
New Delhi, India Axtria - Ingenious Insights Full timeAxtria – An Overview: Axtria is a global provider of cloud software and data analytics to the Life Sciences industry. We help Life Sciences companies transform the product commercialization journey to drive sales growth and improve healthcare outcomes for patients. We are acutely aware that our work impacts millions of patients and lead passionately to...
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Information Technology Help Desk Support
3 weeks ago
New Delhi, India Axtria - Ingenious Insights Full timeAxtria – An Overview:Axtria is a global provider of cloud software and data analytics to the Life Sciences industry. We help Life Sciences companies transform the product commercialization journey to drive sales growth and improve healthcare outcomes for patients. We are acutely aware that our work impacts millions of patients and lead passionately to...
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Information Technology Help Desk Support
5 days ago
New Delhi, India Axtria - Ingenious Insights Full timeAxtria – An Overview: Axtria is a global provider of cloud software and data analytics to the Life Sciences industry. We help Life Sciences companies transform the product commercialization journey to drive sales growth and improve healthcare outcomes for patients. We are acutely aware that our work impacts millions of patients and lead passionately to...
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Information technology help desk technician
4 weeks ago
Delhi, India Celito Tech, Inc. Full timeJob Title: IT Service Desk TechnicianReports To: Senior Manager, IT SupportEmployment Type: Full-TimeTimings : 11.30 am to 8.30 pm IST (Can extend upto 10.30 pm in case of meetings/issues)The Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technologystacks. With both consulting and products, our expertise can help...
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Help Desk Analyst
5 days ago
New Delhi, India ALIANDO Full timeJob Title: Help Desk Analyst Department: Managed Services Position Type: Full Time Location: India RemoteCompany Overview:ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended...
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Help Desk Analyst
1 week ago
New Delhi, India ALIANDO Full timeJob Title: Help Desk Analyst Department: Managed Services Position Type: Full Time Location: India RemoteCompany Overview:ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended...
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Grants Consultant
3 weeks ago
Delhi, India Founder Help Desk Full timeJob Description Company Description Founder Help Desk is a trusted support system dedicated to aiding entrepreneurs, startups, and business owners. We specialize in providing expert guidance to navigate the challenges of establishing, managing, and expanding successful ventures. Our mission is to empower businesses by equipping them with the tools and...
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Information Technology Support Engineer
4 weeks ago
New Delhi, India askari infotech Full timeCompany DescriptionAskari Infotech has been a trusted name in IT Products & Services for 24 years, continuously expanding to provide quality services and solutions to a broad customer base. We offer a diverse range of IT requirements including Cloud, Hybrid Cloud, On-Premise Solutions, Servers, Storage, Security, End-Point Computing, Peripherals, and related...
