Credit Risk Operations Team Lead

6 days ago

Bengaluru, India Stripe Full time

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. 

What you’ll do

In this role, you will manage and develop a group of Credit Risk Operations Associates that are focused on commercial credit underwriting and risk mitigation. The Credit Risk Operations Team Lead will cultivate the engagement of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be a fit, you will have a strong operations mindset, possess a deep understanding of commercial credit risk, be able to move quickly, and be passionate about delivering an incredible user experience.

Responsibilities

Manage, coach, and develop a new team of in-office Credit Risk Operations Associates
Execute on commercial credit underwriting frameworks that allow your team to evaluate business models and financial statements of successful venture-backed startups to established entities
Guide your team to identify commercial credit risk and propose risk mitigation strategies
Drive strong operational delivery and process improvement helping to maintain credit risk tolerance and balance credit loss and customer experience
Build a great culture and ensure team members are happy, effective, and growing in their career
Set clear goals and direction, and provide regular feedback on team members’ performance
Be data-driven in your analysis of performance, and in your decision making
Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
Manage operational performance to deliver KPIs
Manage capacity and scheduling to ensure adequate coverage 
Help resolve roadblocks and issues as they arise
Act as a point of escalation for complex credit underwriting reviews

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

A minimum of 6+ years of experience with commercial credit underwriting, financial statement analysis, risk modeling and cash flow forecasting
The ability to transform business and financial data into a cohesive narrative that outlines potential credit risks and presents dynamic mitigation strategies 
At least 1+ years of direct people management experience
Leadership skills, strong analytical abilities, and excellent communication skills are essential
An ability to partner effectively with internal globally distributed stakeholders
Strong operational background including new process launches and service delivery
Skill and credibility doing the core work of a user facing team with a high bar for quality, and a willingness to lead by example
Passion for process improvement and innovation

Preferred qualifications

* Degree/diploma in Finance or Accounting, or a related field
Experience in payments, e-commerce, or fintech mitigating credit risk
Experience in building and scaling new teams

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.

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