Customer Renewal Specialist

2 weeks ago

Mumbai, India TeamViewer GmbH Full time

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Are you ambitious, sales-driven and you love building relationships with a divers range of customers? Then join our Retention team an an Customer Renewal Specialist and help growing and retaining our customers by having technical knowledge about our products.

Responsibilities

  • Approach existing customers to ensure a high service level and customer retention
  • Establish business relationships with TeamViewer customers via telephone and e-mail
  • Discover cross and up-sell opportunities with the existing customer base
  • Follow up and negotiate with customers to prevent churn and generate pricing quotes for renewals
  • Collect and analyze feedback from the customers to improve internal processes and customer loyalty

Requirements

  • Fluency in  German is a must and English  is mandatory, further languages are a plus
  • Experience in sales, customer retention or customer service, ideally with up-selling and cross-selling
  • Ideally experience in the IT environment with SaaS knowledge
  • Strong communication skills, positive attitude and enjoy working in an international team
  • Strong ability to manage multiple accounts and tasks simultaneously.
  • Ability to quickly identify and resolve issues to maintain customer satisfaction.
  • Scrutiny of customer data management and renewal processes.
  • A strong commitment to providing excellent customer service.
  • Ability to work collaboratively with various departments to achieve common goals.
  • Comfortable working in a fast-paced environment with a high workload.

What we offer

  • Office Location is Mumbai.
  • Hybrid working arrangement
  • Quarterly team events and company-wide celebrations
  • Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee
  • Opportunity to attend events including the F1 .
  • Help us celebrate diversity; our APAC team come from 22 different nationalities

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

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