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Customer Support Specialist

2 months ago

Kolhapur, India Genpact Full time

Hi Applicant,

We are scouting for Customer Support Executive for Hyderabad location.

Job Description -

Responsibilities

• Respond to customer queries and customer's concern

• Making outbound calls to Customers and Employers

• Provide support for data collection to enable Recovery of the account for end user.

• Maintain a deep understanding of client process and policies

• Reproduce customer issues and bring up product bugs

• Provide excellent customer service to our customers

• You should be responsible to exhibit capacity for critical thinking and analysis.

• Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment.

Qualifications we seek in you.

Minimum qualifications

• Graduate (Any Discipline)

• Fresher or exp (2 to 4 years)

Work location: Hyderabad

Work mode - On-site/ Work from office

Preferred qualifications

• Previous experience in a customer service role chat/email/voice

• Effective probing skills and analyzing / understanding skills

• Analytical skills with customer centric approach

• Excellent proficiency with written English and with neutral English accent and Hindi .

• You should be able to work on a flexible schedule (including weekend shift)

Interested candidates can share their updated resume over ruchika.joshi1@genpact.com

regards,

Ruchika Joshi