National Manager- Service Delivery
11 hours ago
Eberspaecher Suetrak Bus Climate Control Systems (I) Pvt Ltd., Delhi
Role Description
This is a full-time on-site role as National Manager - Service Delivery located in Delhi. As a National Manager - Service Delivery, you will be responsible for overseeing the delivery of services to customers, ensuring customer satisfaction, managing service teams and optimizing service delivery processes.
- The role will be responsible for organizing, deploying and monitoring the service processes & customer care initiatives and dealer engagement within organizational policies
- The role is to carry out After-Sales activities and support dealers across India on various Service related issues.
- The role requires in-depth understanding of Dealer service operations and customer engagement activities along with business acumen and good communication skills to deal with customers & dealers independently.
- Providing technical support and handle customer complaints in order to enhance customer satisfaction. Submit reports as required for implementing long term solutions.
- KPI includes, targets related to Network Expansion, After-Sales revenue, Customer Satisfaction, Process implementation, Manpower Training & development activities
- Prepare, recommend and implement action plan on process improvement. Focus on implementing Best Practices of the industry.
- Sustainably implements practices that meet customers’ needs and building productive alliances with customers / stakeholders. Submit timely reports
Qualification
- B Tech. / Diploma in Automobile Engineering or equivalent
Working Experience
- Min. 5-6 Years of After-Sales exposure in automobile industry
Skills & Competencies
- Experience in service delivery management or a related field
- Customer centric approach / passion for Customers
- Strong Analytical skills and providing technical solutions
- Knowledge of service delivery best practices and processes
- Excellent problem-solving and organizational abilities
- Ability to manage and lead service team effectively
- Good knowledge of MS office
- Strong communication and interpersonal skills
EH&S : Enforcement and compliance with legal requirements as well as determined environmental, health & Safety requirements of Eberspaecher EH&S system.
Ethics: Every employee is personally responsible to be in compliance with the requirements of the standard code of ethics.
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