Global Talent Acquisition Back Office Manager

2 weeks ago

Pune, India Gallagher Full time

Overview

The Global Talent Acquisition Back Office Manager will lead the India-based team to supporting Global Talent Acquisition’s Center of Expertise (CoE). This person will report directly to the Director of Global Talent Acquisition Operations in India. The team provides operational and transactional recruitment support globally. This person will work with the existing team to provide strategic direction. This is a new role for Gallagher, and we are looking for someone that likes to build, see the fruit of their efforts, drive for success, and provide direction for the globe on best-in-class back-office operations. He/She will manage internal and external stakeholder relationships in addition to guiding, supporting, and developing a recruitment team through a business partnership and relationship management mindset. This role will work UK hours to support global TA Operations team. It will be a hybrid role & you are expected to work in the office one week each month. How you'll make an impact Responsibilities • Incumbent should have relevant experience of managing Talent Acquisition Back Office Operations (Process example: Requisition Audits, Invoicing, Contract Employee Invoicing & Early Talent). • Should have knowledge & have managed, requisition audits, job postings, job descriptions, interview scheduling, offer letter creation, Invoicing for agencies (Full Time & Contractual) and internal. • Incumbent should have relevant experience of working with teams in Americas, EMEA, APAC. • TA (Talent Acquisition) Ability to work closely with Talent Leadership/Teams to create scalable, efficient, and effective processes. • Partner and work effectively and closely with all other regionally based Talent Acquisition Group Support members. • Collaborate with other global operational leads (HRIS, Early Talent, Rewards,) to ensure seamless handoffs providing best in class support. • Own team metrics and reporting for Talent Acquisition Backoffice activities and progress; establish SLAs, goals and KPIs to drive and measure success. • Work with Global TA (Talent Acquisition) CoE team to manage Change Management, Communications. • Serve as a trusted member of the Global TA CoE Leadership Team and offer counsel, expertise collaboration, and in depth understanding of business variables. About you Qualifications • Graduate (mandatory), Postgraduate (preferred) • Minimum of 11+ years of global talent acquisition backoffice in corporate and/or agency recruiting expertise required. • Minimum of 4-6 years of experience leading a high performing, operationally focused recruiting team. • Experience in managing Global talent operations backoffice & knowledge of Applicant Tracking System is required. Technical/Functional Requirements • Strategic yet willing to get hands dirty when needed. • Proficient in HR technology platforms and tools. • Strong Operational mindset. • Problem Solving. • Teamwork, Collaboration. • Technical Functional Skills. • Ability to own and influence outcomes. • A data-driven approach to make informed decisions that improve practices and provide leaders with business insights and influence new ways of thinking. • High proficiency in “best in class” talent systems and technology. • Strong Microsoft Office suite experience including presentation building skills.

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